The Gates Hotel is a lovely hotel with great amenities. The gym is beautiful. The grounds are well kept. Pool towels were always available. The only minor complaint is that the front desk staff are extremely slow and if you're trying to catch one of the free shuttles to get to downtown Key West, good luck as you'll be waiting in line at the front reception.
Kathrin
Kathrin (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 29 日
This place was a great experience at the beginning. Nice pools. Comfortable beds and generally a nice experience because of the people I met. Breakfast ain’t all that so don’t wake up early for it if u need to sleep in.
Customer service is really terrible. I had read a few reviews and I thought the reviewers were nitpicking but the people at the front desk will not even smile at you or engage is hospitality banter. I even tried to ask the girl how her day was and she simply wasn’t friendly. I saw be rude to another resident and I simply didn’t think much into it until it happened to me LOL
I got alcohol shots and one day it was $5 the next day I was told it was $7. Lol
I had to leave before my full stay because I ended up in a room with 3 old men and I’m a young female and I was told they had no other rooms so I wasn’t comfortable with that.
Management wasn’t really nice about that and never followed up. Wasn’t even asking for a refund or anything.
Terrible service. Nice place though if you can avoid speaking to people that work there.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 26 日
Do not recommend
Stay was okay. Definitely not worth the price. Rooms are outdated. Morning breakfast was bad.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 24 日
Mostly nice
The front staff was friendly. Seemed like she was still training. The roosters went on a lot. Lol. We were at the quiet end which was nice. There was a lot of loud music, maybe at the pool? It was close to everything.
Gina
Gina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Scott
Scott (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 17 日
Markus
Markus (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 11 日
MaryBeth
MaryBeth (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 9 日
Tanya
Tanya (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 8 日
Ryan
Ryan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 5 日
JOHN
JOHN (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 4 日
The hotel said it was newly renovated and it did not seem that way at all with the rust on the shower head, seal along the door being none existent, toilet seat was connected to the toilet, and to top it off there were mosquitos that were in the room due to the lack of seal on the door.
Tyler
Tyler (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 4 日
Little noise with the roosters, but cute
greg
greg (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 4 日
Everything besides the room was under construction: no lobby, no bar, no restaurant. I checked out after 1 night. The manager was apologetic and responded well to my request of checking out early.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
The hotel was great. The only thing was my room was not available at check in time for 4 pm. They said they would text me when it was ready. I went downtown took a boat ride by 7pm no text. I went back and my room was finally ready.
Robin
Robin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 28 日
Erik
Erik (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 26 日
Stay was good. There is a lot of construction for remodeling, which affect the amenities available.
Myra
Myra (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 24 日
Bartender
The Bartender was not nice to customers. He kept using profanity when people at the bar asked where their drinks were. There is no reason why he should treat people that way.
Timothy
Timothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 19 日
Thad
Thad (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 17 日
Problems in Newly renovated property
Our stay was good besides the smell of Marijuana that indulged our room every night. Kids were in the pool after 10:00 pm screaming and yelling.