We use the pull out sofa every time we stay for our kids, and every single time, there is either no linens, or missing linens. This time there was no pillow and the blanket was very thin. When I called the front desk to request a thicker or addtl blanket, and a pillow, it took almost a half hour to get it, and after calling a couple times to check on the status. We couldn't put my kids to bed until we got it. And when I called to check on status, they gave me attitude. Other than that, we love the location, the pricing, and the room style, which works great for our family. The breakfast could be improved though. Gone downhill.