We chose the hotel for the facilities- especially the Outdoor swimming pool and lounges. It would have been handy to know previously that ‘seasonal swimming pool’ meant that it wouldn’t be open until 1st June and similarly with the sun lounges.
On checking in, we had booked a room accommodating 2 beds ( superior king and sofa bed) when checking for the 2 beds, it was changed to just a standard twin and one staff member inferred that it could have been rectified if only we had booked direct even though the space and cost was different- unhelpful to say the least!
The best one was when we had unpacked all our belongings to discover that the staff member checking us in, had made an error and we had to repack everything and relocate to a room further up the corridor, with a car park view, 10 minutes later. However, as an apology, we were given a drink voucher.
We didn’t use the restaurant, as it was very limited in accommodating dietary requirements and although teas and coffees were provided in the room, we had to buy our own dairy and dairy free milk or told to buy coffees from the bar!
Each day we had to go to reception to ensure our keys would allow us back in the room, as they would never work.
The room was adequate and cleaned well. Staff were helpful at phoning taxis for us and the location was close to metro, tram and bus stops to get into the centre. It is a hotel that is useful as a base, rather than a holiday style hotel as insinuated in the photos.