Your front desk staff works with customer focus very well.
HONG BO
5 晚家庭旅程
10/10
Jack
6 晚商務旅程
8/10
YiBin
1 晚行程
10/10
Excellent. Feels like home.
Angelique
1 晚行程
2/10
I’m really disappointed with our experience today. We made a pre-paid reservation via Hotels.com for a one night stay on Tuesday, 5/20. Upon check in we were told that our reservation was cancelled as the property had no hot water.
I asked them to print me a confirmation of the cancellation and they said they were unable to do so and instead wrote the info on a purple post it.
We contacted hotels.com while sitting in the lobby and they tried to contact the property to confirm the issue. Hotels.com was unable to reach them directly.
While on the phone with hotels.com for 30 minutes, we witnessed several other parties checked-in and able to proceed to their room. We even spoke to a family to confirm they just checked in and were headed to their room with their keys in hand and luggage in tow.
I don’t know the exact reason they denied our stay - but I definitely won’t be recommending this property in the future.
真實旅客
1 晚家庭旅程
10/10
Michael
2 晚商務旅程
10/10
Rob
1 晚行程
10/10
真實旅客
8 晚商務旅程
10/10
Anita
1 晚行程
8/10
Gang
2 晚友伴旅程
8/10
위치도 편했고, 조식도 깔끔했습니다. 직원분들도 친절했고 딱 한가지 불편했다면 샤워할때 배수가
안되고 물이 안내려기서 불편했어여.
真實旅客
6 晚家庭旅程
10/10
真實旅客
1 晚行程
10/10
Lugnt område, fresh frukost. Trevlig personal.
Martin
4 晚家庭旅程
6/10
Room was nice and big enough.
But we did not receive blankets for the pull out couch in a timely request.
We asked and when we called back they said they had a shift change and never heard of our request.
By then we had fallen asleep.
There was blood stains on two pillow cases and we were short pillows.
They said no extra pillows were available.
The bathroom in the queen bed part of the room did not flush and would make weird noises.
We lost something and left a voicemail for housekeeping, they never returned our call.
Front desk staff was nice and always had a smile on their face, but rooms need updating. And better care of cleaning.
Kifah
2 晚家庭旅程
10/10
Hotel was in a nice area close to shopping and dining. Everything looked clean, well maintained and staff was very friendly.
The bathtub was a little slippery after taking a shower, but other than that we wanted to stay longer.
Craig
2 晚家庭旅程
10/10
Serge
11 晚行程
8/10
This property is very affordable and has nice rooms with a full kitchen. We like that a lot and it comes in handy when traveling.
The front desk is not friendly at all. Also, it’s not a location that would require parking fees and $20 a night is a bit extreme. Also, they charge $18 a night for a “resort fee”. For what? I’m not sure. They don’t have anything above and beyond the normal pool and small gym. On their website it says the added fee is only $10, so it seems they make up their own prices as you check in.
They offer an option to request late check out on the TV. They also send you a welcome text when you arrive telling you to text them if you need anything. I texted them to ask for late check out AND requested it on the TV but heard nothing at all. When I finally called down, they gave 30 minutes extra only. I just am not impressed with the way this site is run, but overall it’s a good hotel with affordable rates. Just beware of the other stuff.