The hotel was very clean and the breakfast was amazing! The bed was horrible and the AC went out on our last night.
Kellie
Kellie (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Everything was good
Ashlie
Ashlie (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
John
John (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 14 日
KEIONDERIC
KEIONDERIC (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 12 日
While we didn't get the room we booked, we had enough room for all to sleep. Bring towels because they were low during our stay and did not have enough for everyone to have one. Breakfast runs out fast! We had to eat out. Property is well maintained. Gym also out of order.
katrina d
katrina d (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 3 日
The front desk staff is absolutely amazing. They have been friends during my stay, and I've decided Cassandra is my new best friend even if she doesn't know it 😂
Will recommend in the future!
celia
celia (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
The property is in a good quaint location and the staff was very polite. It seems like it has gone through renovation but you can tell that the rooms still needed more work (the door had holes from where the old lock was, the toilet didn’t flush well etc). I think the property has some neglect from the corporate or perhaps there are some planning issues on site. Even though there was kitchen, there were no paper or regular kitchen towels - the staff said they were out. No pots, hardly anything in the kitchen cabinets. The fridge door was put on the wrong way and almost hitting the door lock when trying to open it. The wifi was sketchy at best, we tried to watch a movie but it kept getting interrupted due to poor wifi. Ice machine wasn’t working and could only dispense water. I brought all this to the staff at the front desk but they couldn’t do anything except to note those things.
Overall, I think the hotel has potential but it needs more attention either from the corporate or on site - they need to bring in a solid maintenance guy for a day or two plus IT guy or gal and just have a good walkthrough and fix things. Big plus - no carpet in the room, I liked that very much.
Anastasia
Anastasia (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Very good family friendly hotel
Joanie
Joanie (26 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 1 日
Bad hotel
Doug
Doug (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Clean hotel, friendly staff. For a short stay, I have no complaints.
Cade
Cade (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 29 日
Meets the expectations and good value
Just passing through and needed ADA with additional beds for a single night. Property could use some upgrades but it’s clean, comfortable and the service was good.
Gina
Gina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Waylon
Waylon (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Outstanding experience
Debra
Debra (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 25 日
Clean and friendly
Jackie
Jackie (6 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 24 日
Do not recommend
Do not recommend! Property is in poor condition, the room above was super noisy and breakfast options were a joke. We will never stay here again.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 18 日
Easter Trip / Family
I enjoyed the room. It was roomy and comfortable. I like the added security where you have to use your key to get in main building.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 17 日
Good stay, pleasant staff
My wife and I stayed one night at this Sonesta hotel. We received a friendly greeting at the front desk and had a very easy check in. Every one of the employees was friendly and polite, often asking if they could help us in any way. Our room was a little worn but very clean. The bathroom was exceptionally clean and well stocked with towels and toiletries. The floor lamp did not work and the desk lamp had a very loose arm for the bulb. I reported these issues to the desk clerk while checking out and a second employee was also writing notes about the issues. The breakfast was better than most with an attendant in the room all the time. They offered cereals, muffins, and other pastries as well as tortillas to make breakfast burritos with eggs, loose sausage, cheese, and other condiments. There is no waffle iron but an automatic machine made great pancakes!
If we return to Birmingham we will stay at this hotel and will look for other Sonesta locations in other cities.
Karl
Karl (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 11 日
We enjoyed the room but felt itchy while in it, so no know why. It was very roomy and great location
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 7 日
Roomy, friendly and great brekkie
Fantastic breakfast, loads of choice. Very helpful and friendly staff. Fully equipped spacious rooms with comfy bed. On the downside, the rooms were old and tired looking, they need money spending on them to modernise and brighten up.
Lisa
Lisa (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 28 日
Ok hotell med store rom som var noe slitt. Elendig utvalg i frokosten (hadde blant annet ikke brød, bacon/pølser, etc). Bassenget var stengt.
Terje
Terje (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Michelle
Michelle (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
Michelle
Michelle (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 13 日
Not bad but needs a lot of improvement.
The building and rooms are very old and tired. The beds were comfortable, but the couch in the living room was terribly uncomfortable. Staff is friendly and very helpful though. It's a great property, just needs a facelift in the rooms with paint, carpet, and furniture. Breakfast was nice but NEEDS to run later. Especially on a weekend, closing at 8:30am on a Sunday is way to early
Mark
Mark (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 10 日
Just horrible
It was horrible I got told they couldn't honor my paid reservation because of one incident