The hotel needs a better way of managing drunks at the Lobby bar. On Friday night at around 8:00 PM the lobby bar was okay. However, on Saturday night, at around 10:30 PM it seemed out of control with four Police vehicles within the hotel grounds and another six police vehicles at the entrance on Banyan Drive with pockets of people in groups at the entrance talking to police and on the hotel grounds. They appeared to be looking for someone. I noticed a man by the valet desk inebriated and staggering while walking under the covered drive area looking for someone that he wanted to fight with. His female partner was trying to stop him. no security or workers were present. Likely because of the shortage of employees. Many businesses on this island have the same issue with getting people to apply for entry level work, which cascades into shortages of manpower.
The white paint on the exterior and interior of the Hotel and room walls seem like a hospital facility and an attempt to mask damages on the walls or the age of the hotel but does not do a good job at it. The age of the hotel is not an issue if they had a designer come in and pick a paint scheme and a design theme instead of just a few canvas photographs on the walls. Overall, the hotel was an okay place to stay and comfortable.
The Workers were very professional and nice; they are what makes the hotel great. But the building needs a makeover. It does not reflect the quality of a Hilton Double Tree.
Moses
Moses (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 5 日
Always incomplete
I've been staying there for 3 years and the hotel is ina state of constant incomplete renovation. Pictures have been replace but mounting holes of prior ones are still present. There was mold in shower. Shower drain was heavily corroded (old?) yet tile and fixtures looked recent
Joseph
Joseph (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 10 月 5 日
We are locals born and raised on Oahu and will never come again. We waited an over an hour for an order of poke and a salad. Poke wasn’t fresh and came with rice(?) which was undercooked. With 2 drinks came out to $73. Room was extremely noisy with constant loud running water noise, ac controller didn’t work, sink faucet fell apart and housekeeping didn’t answer our call for extra pillows. On top of everything, some kid pulled the fire alarm and the whole hotel had to evacuate down the stairwell and wait outside - then walk all the way back up since the elevators weren’t working. Probably our worst stay anywhere, ever. Terrible value for the cost.
Mike
Mike (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 5 日
Nice hotel location and friendly staff.
Claudia
Claudia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 3 日
Hotel showing it's age.
The room needed work. Toilet paper holder was broken. No electricity in the bathroom. Stayed 2 nights with no room service.
The restaurant was great. Kane was our server who was excellent. Main reason we came back the second night to eat there.
Did not like valet service only. Had trouble one time finding our keys.
Jim
Jim (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 3 日
The room felt old, the bathroom was odd with a window in it to look in the bedroom. The toilet was similar to a lublic bathroom which made the some experience feel cheap. It was very bright at night if someone was in it. Not having self park is asinine.