Very unfriendly, rude customer service at check in. No towels in the room. Charging for parking. Comfortable bed and good location only good thing about this hotel.
behzad
behzad (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 7 日
Room itself had dirty carpet not vacuumed stains on sheets did not receive chocolate chip cookies as advertised room service menu was different than advertised so person on phone asked me to come down to bar to look at menu I said no because room service was the whole point Bathroom was clean location was great
Jean
Jean (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 3 日
All well done!!!
Rusty
Rusty (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 27 日
We were in town for a concert. It was perfect. Loved the hotel and the location. Staff were wonderful.
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 26 日
Front desk staff friendly & helpful.
Walkable to downtown historic area of St Augustine. About a mile to the fort area.
Leslie
Leslie (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 26 日
Peter
Peter (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 20 日
Kristin
Kristin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
Cinde
Cinde (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 10 日
Not so good for this Honor Member!
The location was good, walking distance to parts of St.augustine.
THERE WAS no Breakfast, it was 15 dollars to eat Breakfast. Parking 25 a night. Yeah i felt like this Doubletree Hilton was after your money. I wont go back to this Hotel:
Julie
Julie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 9 日
Lori
Lori (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 7 日
Thomas
Thomas (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 6 日
Amanda
Amanda (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Marymanget
Marymanget (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
John
John (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 1 日
Pre-paid waste of money you can never get back…
We paid 400$ for a single night, that ended up not including breakfast like other hotels for far less money; we had to pay $25 for parking in the hotel parking lot that was already full and no spots available and had to park on the side if the road. No refunds, and a surprise $75 fee that covers parking and other amenities if you use them; which we didn’t and i still received no refund of $50. The room was musty and mold was on AC vents causing the smell. The room was dusty, and only one set of shower towels was available for two people. This was terrible and we will never stay at a Doubletree location again.
Jason
Jason (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 1 日
Charles
Charles (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Great hotel
Great location, very helpful and polite reception.
Giro
Giro (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 20 日
Keep your eyes open
The front desk staff left a bit to be desired. I went down to get more creamer/coffee for the room because the creamer was expired from July and curdled in the coffee. I took a picture and went down to the front desk and was told to come back later and show the manager. The pool was crystal clear but the amount of bugs/leaves lead me to believe no one tended to it recently. I know FL has hard water and mineral deposits accumulate on the shower head but it should be cleaned frequently to prevent customers from seeing it