They told us they "overbooked" and instead of giving us the two queen beds we requested, gave us one king bed and a sofa bed with no refund for the missing bed. A sofa bed is not the equivalent of an actual bed. How do you overbook? You know how many of each room you have. Don't sell more than you have. Also, there was not enough parking on the property.
真實旅客
2 晚家庭旅程
4/10
They never came to clean our room, said we needed an appointment 24 hours ahead for us to clean room and take out trash. I have never experienced that. I’m pretty disappointed
Lizette
2 晚友伴旅程
10/10
The staff was courteous and very helpful. Even when the hotel began getting packed inside and outside, the staff remained the same.
Darrell
2 晚家庭旅程
4/10
Check in was horrible, waited 45 min for a room. Others waited over an hour.
真實旅客
2 晚行程
10/10
Edward
1 晚商務旅程
6/10
Our check in time was 3pm, we didn’t get into our room till almost 6pm!!!! The parking is also horrible. We heard people fighting on our floor for an hour and a half on and off so I tried calling the front desk over and over but no answer no security came upstairs to check. It was definitely an interesting stay to say the least. The room was clean though I guess.
真實旅客
1 晚行程
10/10
真實旅客
1 晚友伴旅程
2/10
I had reserved this room 2 weeks before my event and when I got there they didn’t had a toom ready for me they had me in a waiting list I got a room till 8pm they didn’t even had parking available it was so stressful that I didn’t even ended up going to my event because it was too late
真實旅客
1 晚家庭旅程
10/10
Jaime
1 晚行程
4/10
Arrived around 4:15 pm and room was not ready. Hotel staff did not offer any apologies just made statement that the room was not ready-even though check in time was at 3pm. Staff took my name and after about 30 minutes was able to check in.