Well worth the stay. Friendly service and clean with beautiful scenery all around!
Linda
1 晚家庭旅程
8/10
Tyrene
3 晚行程
4/10
Jacqueline
3 晚行程
6/10
The Westin St. Thomas offers a stunning beachfront paradise with breathtaking views and gorgeous grounds. The property itself is a Caribbean gem with its pristine beaches and well-maintained facilities.
Unfortunately, the beautiful setting was consistently undermined by frustratingly slow and inattentive service. Wait times at restaurants were excessive, requests for basic amenities required multiple follow-ups, and staff often seemed overwhelmed or disinterested. Room service was particularly disappointing, with orders arriving cold and incomplete.
While I would return for the idyllic location and picturesque setting, the service quality falls well short of what you'd expect from a resort of this caliber and price point. If management could improve staff responsiveness and overall service standards, this would be a five-star destination.
真實旅客
10 晚行程
10/10
Michael
2 晚家庭旅程
10/10
Great place to stay. Fantastic staff and great food. I will definitely be visiting again very soon.
Anthony
2 晚行程
6/10
Misty
5 晚行程
10/10
Scott
1 晚行程
10/10
Madeline
2 晚行程
10/10
Beautiful resort with beach front
Daisy
5 晚行程
10/10
The housekeeping was excellent
Nektarios
6 晚家庭旅程
8/10
Six nights for a family vacation in Feb
Andrea
5 晚家庭旅程
10/10
JUDITH
5 晚行程
10/10
Great place w/staff
James
1 晚家庭旅程
6/10
Very slow pace for staff & service. If there was an issue, it took days to be resolved. Dining options were great, but the menu was very limited. Hardly any seafood options, but a lot of beef & pork. Would like to see some kind of entertainment. The view from our room was below standard.
Mary Jane
8 晚浪漫旅程
6/10
kenny
3 晚行程
10/10
Loved it
Eonna
2 晚行程
10/10
We enjoyed our stay. Our room was comfortable and clean. The staff was friendly and helpful. The spa was lovely. There were plenty of choices for food, several pools and the beach, plus watersports and boat excursions. We had a great time!
Tracy LM
5 晚行程
4/10
Harry William
7 晚行程
10/10
Kaitlin
7 晚行程
8/10
The amenities are really good however the functionality of the room was sub par. We transferred to another room which was ok. The hassle of transferring was a bit much after they couldn’t fix a problem they knew existed prior to the stay. Staff was lovely and food was great.
Tanaka
4/10
I do not normally complain but as a Marriott Club Owner and Bon Voy member very disappointed.. good service few and far between .. my room overlooked a parking lot, the bathroom sliding door fell off track trapping my daughter in bathroom.. had to call 2x.. furniture was peeling, curtains were a mess. The maid didnt clean the bathroom or replace coffee when she came. My room was located on a floor with no elevator and we had to carry heavy bags up a flight of stairs. Honestly You cant make this up.. beautiful location and facilities but otherwise.. disaster. Wont be visiting there again