The AC in the room is not cold enough and it’s noisy.
Christopher
Christopher (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 9 日
Melissa
Melissa (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Carl
Carl (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 31 日
Every
Nichole
Nichole (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Zuania Karina
Zuania Karina (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 21 日
Everything is over priced room was not ready for four hours. Front desk workers dude.
真實旅客
7 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
W Patrick
W Patrick (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
Teveda
Teveda (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 28 日
Worst trip and staff.
Our stay at the Westin St Thomas was nothing other than terrible! From the moment we walked in the hotel it was chaos. They put an $200 a day charge for incidentals that was not previously stated. Little did I know that this wouldn’t be the last of surprise charges we would see.
Our room was not ready so we left our bag with the valet to grab lunch. Upon arrival our bags had been moved to the back. Thought it was weird but brushed it off.
We got our keys and made our way to our room only to find a huge vomit stain about 2 feet in diameter on the rug next to the bed. With carelessness like that it made me question how clean this hotel really was. The hotel manager gave us another room and so I let that go.
The next morning when we were getting ready to go to the beach my daughter discovered that the packing cube with her clothing was not in our suitcase. Totaling 5 pairs of shorts and 6 shirts. I called my husband back home to see if we left it, which we did not. The only time our bags were out of our possession was when the valet was holding the luggage for us. I immediately went to hotel security to file a report. The hotel said they don’t have cameras and no way of knowing if anyone went through our luggage. The valet of course denied it all and Marriott Corporate and the Westin have neglected their responsibility in the matter and will not compensate us for the items that were stolen from us.
The entire trip was ruined and will never stay at a Westin again.
Shelly
Shelly (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 9 日
Joanne
Joanne (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 9 日
We had a fabulous vacation.
Ana M
Ana M (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Aaron
Aaron (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 8 日
Housekeeping was sporatic, they also left our room open and unattended allowing anyone to enter and steal our items. Getting charges $35/day for parking even though it was uncovered and hot and not having a choice to park ourselves. Bouy house dining was disapointing, waitress ignored us for 1/2 hour before remembering we were still there. Will not comeback or promote to others, poor job guys!
Dale
Dale (8 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 8 日
The rooms were dirty our bed sheetings had coffee stains and a blood stain. The staff was very unfriendly.
A hotel that cost $1100 a night I expect more. Very poor experience.
DAVID
DAVID (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 8 日
Everything was amazing with the exception of the smell in our room. It had a dank, moldy odor that was pretty bad, but we really shouldn’t fault the hotel as we didn’t make a fuss about it. We just swung the patio door open and let the Caribbean breeze air out the room.
The staff at the hotel were so welcoming and friendly and went out of their way to ensure we had an amazing stay. We do not regret staying at the Westin and would surely return! The property and grounds are absolutely beautiful.
Michelle
Michelle (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Start to finish it was amazing. Don’t listen to any of the negative reviews. We rented a car and checked out the island. This hotel was easily the nicest and we had the best time. Legit paradise!
Ryan
Ryan (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 6 日
The resort is beautiful . It’s an open air resort . Check in was fast . The staff were wonderful. Our room was nice, the bed was very comfortable.