Our room was surprisingly unclean. Mold grew on the bathroom ceiling from lack of ventilation. Hair covered every part of the toilet,the rest of the room was clearly not dusted in a while and only 1 of our tvs worked. The bedding seemed to be the only clean part of the room.
This was our second stay at this hotel for our annual family trip. Last year was a good stay. To come back this year and witness such a deline in quality was unfortunate.
The pool, arcade and gym were all closed. The breakfast was 'grab and go' but my kids didn't even want to eat it. Where last time there were more and better options.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 24 日
The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.
David
David (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Great room for the price. Was perfect for wat I need it for.
Elijah
Elijah (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Justin
Justin (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Justin
Justin (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 18 日
Clean but very missleading!!!
The cleanliness of the room was very good . The description of the hotel, VERY MISSLEADING!!!!!!!
No Bar, No restaurant.
Peggy
Peggy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
Lupita
Lupita (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 15 日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 15 日
Ross
Ross (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 12 日
Property was a dirty room smelled like cat pee, but they did change our rooms. Paul was closed and they did not advertise that online. People were friendly.
Patricia
Patricia (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 11 日
Pathetic
I was with my family for two nights and had a terrible experience. Breakfast was pathetic serving only cereal, bread and apples. Only condiment available with bread was butter. Juice machines didn't have juice. No other fruits, yoghurt, flavored milk or eggs. One of the days they even closed the breakfast early for no good reason. The pool and gym were closed. No housekeeping. No coffee pods in the room despite coffee machines being there. Even the bedsheets in the room were not washed. I will never come back here.
Ayan
Ayan (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 10 日
Not so good.
Check in was great. I was upgraded for free. Disappointed in the fact that there was no coffee in the room. The pool and fitness center were closed with no pre notice. The breakfast was non existent.
Catrina
Catrina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Tara
Tara (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 6 日
khaleel
khaleel (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 5 日
Awful experience
The first room we were sent to hadn’t even been cleaned, so we had to take all of our stuff to another room. At 3:00 in the morning, the fire alarms went off, due to someone smoking in their room. None of the amenities were available, due to construction. No pool, no workout room, nothing! “Breakfast was a joke…toast and bagels and cereal! This was definitely the worst hotel I’ve stayed in.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 27 日
The hotel itself was nice. Our key card stopped working every other time we used it. Location was nice.
Lauren
Lauren (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 20 日
The staff was very helpful. Our room wasn’t ready when we arrived around 5’ish.
The room was very dirty, ripped lampshade, ripped mattress pad, coffee maker area was filthy along with bathroom floor.
Room itself wasn’t bad - definitely needs a much better cleaning job.
Deborah K
Deborah K (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Trish
Trish (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 15 日
Father’s Day weekend
Staff was awesome but the fact that we were given a room that was ready yet so we waited 15 minutes. Went back in to people already staying in that room. Was given another room but it wasn’t clean either. Finally given a different room than what I had rented. Got up there and key didn’t work. Being with 2 3 year olds that were tired it was not fun. It would have been nice if the website would have stated that the pool was as closed would have been nice as well. Staff was amazing it was just the miscommunication that we had to go through all this.
Melissa
Melissa (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 2 日
Lo que más me gustó fueron las camas.
Lo que más me gustó fueron las camas. Excelente para descansar suaves y confortables.
Cinthia
Cinthia (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 30 日
The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.