My stay at Radisson Collection Brussels started well but ended in shocking dishonesty. After checkout, I realized I’d left my passport in the safe. While calling, they tried charging €470 to my card! Staff then accused me of breaking the TV which was already damaged when I arrived. They produced two employees who claimed otherwise, using their 'professional' status as proof, and stating why didn't I report it? I clearly explained I didn’t care about the TV, or what if I never saw it was broken? and if they are claiming that it was in working condition before my stay does me reporting it really matters?
Exhausted by their harassment, I agreed to pay €470 under duress only for them to later charge €370 with no explanation. This wasn’t about retrieving my passport (which they were legally required to return), but to end their relentless pressure. I repeatedly stated this wasn’t an admission of guilt. The manager showed zero empathy, prioritizing their false claim over my stay.
Radisson Group blindly backed the hotel’s sham investigation, declaring, 'The TV was working before your stay' no real scrutiny, no consideration staff might lie.
This experience proves they value €370 (or €470 who knows?) over customer dignity. Radisson, you’ve lost me and my network. If you value your money or sanity, stay elsewhere. Your choice to enable scams over integrity is disgraceful.