This is not a 5 star hotel it is more like 3-4. Does not look hygienic, me, my mother and my 3 years old girl had some sort of bedbugs bites, as all of us had some skin condition. It looked like red acne, I assume it was the bedbug or caused by not clean towels or bed linens. Housekeeping stuff was good and attentive. But everyday we had to remind for free water service, they never wanted to give free water, I had to call 3 times from the room
everyday to get water. Even breakfast area did not look clean. Only thing good is the location. Walking distance to the landmarks. I also believe they lied to me when I wanted to change my room, as it was too far from the lift and I had a small child. Reception stuff member said , they are fully booked, but another stuff member said, if I pay more to upgrade they will provide me with a different room. However I was eligible for a free upgrade but they refused to give it to me, plus lied to me saying fully booked. Overall very bad impression this hotel gave me. I booked 2 rooms spend thousands of pounds but was not worth at all…