I don't think he is four stars, at most two stars, everything is terrible, from the service to the decoration, the bed and the bathroom are not clean and hygienic
JiE
JiE (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 9 月 23 日
Great service perfect location
Jamie
Jamie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 22 日
Perfect spot, close to
Gallagher Square venue.
Clean rooms, comfortable bed and pillows, friendly staff
Jose
Jose (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 22 日
The property is outdated. Upon checking in the front desk clerk confirmed the room that I booked which was two queen double beds. She later asked if it’s okay to change my room to a king size bed which will cost more but will give me the same rate. Now that was the first lie. King size beds are much cheaper than two queen size beds. Upon checking into the so called upgrade I notice the air conditioning system struggling to work. The temperature was set at 66 but the temperature of the room kept going up. I called the front desk and explained the situation. The front desk agent stated that the maintenance team already left for today and will be back in the morning. I politely told the young lady that I cannot sleep in a hot hotel room. I was quickly upgraded to a junior suite and met by two employees that kindly assisted me to my new hotel room. The junior suite smelled like pets were using the floor as a bathroom. I had to spray so much Lysol it was ridiculous. You can even see the stains in the carpet which was gross. I didn’t feel like calling down again so I kept the room. I made it my business to leave everyday far away from the hotel and area. The hotel rooms are outdated. But I would give a kudos to valet Jacob. He was very helpful and willing to help with any questions you may have.
Aqueelah
Aqueelah (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 21 日
Lance
Lance (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 19 日
Frequent guest here. Always a good experience. Great staff. Planning on staying here again soon
Veronica
Veronica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 16 日
Marco
Marco (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 15 日
Amazing
Amazing location! Rooftop bar was unforgettable. I had the most amazing birthday!
DIANA
DIANA (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 15 日
An “Uneven” Experience
The staff was friendly, the location obviously amazing. However our room was extremely disappointing. I don’t know if it only our room (910) or the 9th floor or the hotel in general. The floor was slanted, and not subtly. We had to sleep with our heads at the foot of the bed, it was that slanted. The sliding door to the bathroom did not latch closed, it would slide open because of the slope of the room. The room also had a strong smell of mildew/mold. Because of the experience of the room, we will not be staying at this particular hotel again.
Kyle
Kyle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 15 日
Jacqueline
Jacqueline (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
They could do better about getting guest to rooms instead of rooftop bar customers. But otherwise great hotel.
David
David (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 3 日
Yolanda
Yolanda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Chandra
Chandra (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Love it
Awesome service Lorna was Above and beyond 👌 👏
Marlene
Marlene (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
jepssy
jepssy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Dennis
Dennis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Robert
Robert (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Beautiful hotel, amazing rooftop bar with views
Katherine
Katherine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 18 日
Great stay
Great customer service during check in, only draw back to the whole stay was the ability to pay at the door when room service was ordered. Waited 30mins for team member to come back to the room with payment card. Mobile P.O.S units should be with team members delivering food to rooms