This is not in any way a hotel. It is a huge apartment building overlooking a noisy interstate highway. The parking situation is confusing and difficult. There are no staff to help you. My first room had a broken toilet and a bathtub that was stained brown. I was moved to a new room, but had to take all of my luggage down from the 24th floor at 11pm, turn in a key to a lockbox, get a new code and key, and haul everything back upstairs. If you are looking for an easy travel experience, this is not your place.
Johanna
Johanna (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Marie
Marie (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 2 日
Claire
Claire (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 28 日
Stay Away from The Katy!!!
For starters, the check in process was burdensome and not efficient. I booked this reservation thru Hotels.com. They have all my information on file. Why did I have to enter everything all over again? The check in time was 4:00 PM. I asked for early check-in, and they said it was not available. The elevators were quite slow. I don't think all of them were in service during my stay. The water pressure in the bathroom sinks was terrible! No housekeeping service was provided. I sent laundry down on Tuesday. It was supposed to be returned on Wednesday. When I inquired on Wednesday, I was told the laundry was never picked up on Tuesday - so my laundry was never done! There was a small coffee stand in the lobby, but no other food available. This was a 30-floor apartment building, and they didn't even have an ATM in the building (or nearby). The apartment is totally overpriced for what you get! This was by far the worst room I have ever booked on Hotels.com! Stay Away!!!
Mark
Mark (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Jairo
Jairo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 6 日
Super nice and in a good area!
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 2 日
Parking was a little difficult and the mattress was way too soft but overall was good
Edgar
Edgar (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 15 日
Poorly Managed
This property is not flexible at all. With 1200 flights cancelled into Dallas due to a winter storm, they wouldn't let me cancel my reservation. This was a really poor response to something completely out of my control.
Philip
Philip (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 7 日
Sean
Sean (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 6 日
They have to work in their maintenance
GABRIEL
GABRIEL (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 5 日
Maintenance is not excelent
The rooms do not have black out courtains
GABRIEL
GABRIEL (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 5 日
Very spacious two bedroom condo. Spent two nights as we were going to the stars game. Amazing view from the condo and the balcony of downtown Dallas, AAC, and Trinity River.
Check in instructions were very detailed and accurate. Attendant at the building was very helpful.
Only issue we had was parking card to open garage did not work. Had to go inside multiple times to have attendant come out to open the gate to let us into the garage.
Hetal
Hetal (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Teddy
Teddy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 2 日
WHAT-A-VIEW!!! We stayed on the 24th floor and felt like we were at the top of the world! The property was so very nice, clean and beautiful.
The bed was very comfortable and I am a "comfy-bed-snob" lol!
I slept so well and enjoyed our time at the hotel and the surrounding area. We were there for a concert and we loved the location to the AA arena.
The only issue we had was a coffee maker that did not work. We did not stay long enough for them to replace, but responded immediately to us about it for the next guest.
Cynthia
Cynthia (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 2 日
deberian subir la tarifa un poco y hacer limpieza sin complicaciones de reserva
miguel
miguel (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 29 日
Awesome view! Very nice place. I drove in circles for an hour, and parking was a hassle.
Carissa
Carissa (1 晚家庭旅程)
Orbitz 真實旅客評價
8/10 很好
2024 年 12 月 27 日
Good for family with kids
Purvish
Purvish (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 25 日
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 19 日
The Katy is a great place. The system for getting keys worked fine. My partner had difficulty making changes so be sure that what you reserve you can do. Otherwise, great spot
Jeff
Jeff (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 17 日
Bruce
Bruce (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 15 日
Gerald
Gerald (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 7 日
Chlee
Chlee (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 7 日
The cleanliness wasn’t there. We found body hair in bedroom comforter and in restroom. The toilet had skid marks. We had difficulty trying to get the water to come out of the shower head. The pull valve on tub spout was corroded and stuck.
The property is beautiful and view is incredible on the other hand. You feel secure on property.