Booked through third party and they tried to blame that for not having the room type we reserved. They did give us a discount since we had paid more for the specific room type, and gave us a roll away bed. It was terrible. Uncomfortable and made noises every time you moved.
Misty
Misty (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 26 日
Old property
Elevator stalled
Nice and close to everything downtown
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 26 日
The room was effectively an efficiency; servicable, neat, but cramped. Could have used some improvements to the bathroom's look-and-feel as well.
Daniel
Daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 26 日
Carol
Carol (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 26 日
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 26 日
Meh
The hotel lobby and hallways felt very dark. It is an old hotel without any charm or character. The bathroom was very small. One person at a time only! The hotel is located within walking distance of theaters, restaurants, bars, and coffee shops. We chose it for its location.
Meredith
Meredith (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 25 日
Christin
Christin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 25 日
Scarey Elevator Experience
Only issue was the elevator. After selecting a lower floor (from 4th floor) elevator started to move but then stopped. Buttons and displays were no longer luminated and was stuck between floors for approx 5 minutes? I believe it only started to move again because someone from the 1st floor wanted to go up. The elevator started moving again however bypassed the floor I had selected (but that was OK as at least it moved. The gentleman entered to elevator and I told him I was stuck between floors for awhile, and he then told me this happens on this elevator. This occurred at approx 11PM which I was thankful someone wanted to use the elevator otherwise who knows how long I would have been stuck in the elevator.
James
James (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 22 日
The hotel was just okay. The room was on the road side and many emergency vehicle sound in the night didn't allow for a good night sleep. The bathroom exhaust was too noisy. The bathroom door was rubbing against the floor making weird sound. The carpet had a faint urine odor trace. The window AC was noisy too.
Sivakumar
Sivakumar (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 18 日
Just an ok stay
Hotel could use an update. Elevators where a bit scary. It was a quick overnight stay so didn't really check the entire place out. Price was a bit high for the accommodations and staff and front desk at check-in seemed preoccupied at our arrival even though no one else was there. Wasn't really greeted by them. The gentleman in the bar area made recognition to us first. Didn't sleep well either.
Jody
Jody (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 17 日
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 17 日
End of Summer Getaway
The staff was very friendly. The room was nice and clean. The bathroom was a little small but not really an issue.
Diane
Diane (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 16 日
Service wasn’t good. Rooms are decently clean, but very dated, and the shower barely worked. The whole place smells like weed. The staff is rude
Karl
Karl (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 15 日
Jaime
Jaime (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 15 日
LeeAnn
LeeAnn (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 15 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 14 日
Older and dated, but reasonable for the price.
Great Downtown location.
Good free breakfast. The ladies kept everything full and tidy.
Rooms were not fancy, but clean with comfy beds, fridge, micro.
Worst thing about the place? Check-in was at 4PM!!! But they did give us a different room type that was available at 230.
Cecilia
Cecilia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
John
John (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 11 日
Tracy
Tracy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 11 日
Chad
Chad (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 9 日
Playhouse Square Hotel
Great location in Playhouse Square and Cleveland State University area downtown. Three miles from Cleveland Clinic. Hotel is easy to find. Reasonably priced. Parking adjacent. Staff is always pleasant and helpful. Large lobby with a coffee bar and breakfast. Hotel is very old and rooms have never been remodeled. Carpet with stains. Dark paint on walls. Bathrooms need remodeled. Odor inside that comes from the outside heating & a/c equipment, I'm guessing. But, beds are comfortable and there is a refrigerator and microwave. Ice machine on the floor doesn't work. Coffee machine in lobby doesn't work. Owner really needs to spend some money on improvements. But, it's okay for a one-night accommodation.
Sofia
Sofia (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 6 日
Saves money
It’s a long walk to the Rock ‘n’ Roll Hall of Fame, but we still did it to save money. Parking in the downtown area is high except it was reasonable here. For a comparatively lower price to still be in downtown Cleveland this place is a really good option. It’s older and no shuttle or restaurant but breakfast was good.
Cynthia
Cynthia (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 5 日
Just okay
Hotel was okay. Wendell at the front desk was very friendly and helpful. He even gave us directions to Edgewater Park which was fantastic. He also shared with us what was going on at Playhouse theater the first night. Unfortunately we didn't see him anymore during our stay. The property was very old and in need of a makeover. The elevator was very scary. The whole property had a smell. Had a double bedroom. One bed had food ( hoping it wasn't something else) under the mattress pad and also food under the table and bed. The water was hot but lacked in pressure. The bathroom itself was so small. The AC got stuffy quickly when it cut off. Breakfast was okay but the same thing each day. Unfortunately I had to clean before I felt comfortable. The parking was convenient but it should have been free for guests. Anyone can park there for a fee so it's not like they weren't making money. Took several times every time for the key card to work. We had to get it reactivated. Location was great and we felt safe. Restaurants within walking distance. I don't know if I would stay there again.