Celebrated New Year's Eve in Bruges, booking two lovely canal-view rooms at a high cost. Despite the hotel's overall beauty, we faced disappointments considering the price paid. No welcome at the entrance; we carried our luggage. Room lacked a dental kit, charged an extra €5 for it. Limited complimentary water, no additional drinks despite room fridges. Daughter's room had only a bathtub, no shower. Positive note: enjoyable breakfast, but inconveniently, the hotel didn't serve dinner or lunch, surprising us.