Oh, where to start…? First I’ll preface that this is my first one star review of a hotel, ever. The staff working the front desk were pleasant and quick to help us check-in, we checked in late due to weather related issues and appreciated how quick she was. First the elevator was broken (not such a big deal for us but not idea accessibility-wise), secondly the room key they gave us first was a key to someone’s room, there were people inside sleeping... Imagine sleeping in your hotel room to someone trying to get in!? That must have been horrifying for that poor patron! Next, we were given another room on the next floor immediately, which was great, but upon access the bathroom looked as though it hadn’t been cleaned at all, with dirty foot prints in the bathtub and hairs all over the tub and countertop sink. The baseboards were dirty and the door to our room had splatter marks all over it. The TV didn’t work at all. The air that was running in the room was cold. The neighbours were loud and unruly. I was woken up abruptly to management pounding on the neighbouring rooms door to kick them out after many many complaints throughout the night and morning. I know that service people can’t control what people are doing in their room but it just added to an already chaotic visit.
