We had to leave after the first night as water wasn’t warm/hot only cold, dirty shower (hair), bathroom uncomfortable (toilet in front of basin) and water tap hardly usable as to close to edge of basin. Outside there were pumps (possibly for pool) which were so loud that we hardly could sleep (room 4101 + 4102). Housekeeping was insufficient and didn’t even clean the dirt on the entrance nor our basins in bathroom (toothpaste still in it). That hotel has very good pictures in the internet but these have nothing to do with the reality. Nobody ever should stay there really. A shame for the price they are charging. Hope they give some of the money back as we had to leave after one of 4 nights and had to look for a better hotel which we, thank goodness, found very quickly in Phoenix. Pictures will follow here after weckte back home (won’t be an advert for it, trust me).
Peter
Peter (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 12 日
antonio
antonio (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 10 日
Ok
We stayed in the back by the conference rooms which was ugly & a long walk from everything. Should be for the very loud conference guests only. Hotel could not keep up with towel service at the pools - although they were lovely. Staff was hit & miss.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Definitely will revisit.
This was such a wonderful experience. From the front desk, to the restaraunt and the room. Everything was lovely. It felt good to walk in our room and see a personalized message on the monitor. Water and cookies were offered at check in and check out. We were there for AZ bikeweek. We asked if we could keep our motorcycles up front and out of the way for a more secure parking space and the manager was gracious enough to allow it. The room was spacious and clean. If anything I wanted to spend more time at the hotel. We were only there for a night. Looking forward to going back.
Lalonnie
Lalonnie (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 7 日
Disappointing Stay - Resort Needs Updating ASAP
The resort had a beautiful appears on the outside and in Lobby area. I received a upgrade for my room due to the location close to lobby & pool area but It was not a true upgrade. My room was big and I liked the decor. Here is where the issues came into play during my stay. My bathroom door was falling apart and was very dirty I couldn't close, my bathroom sink wouldn't drain, I had to ask for some extra bedding to help my bed to be softer I could feel the mattress on my back during my sleep. The room was not very clean and stains was all over the carpet. I did share my concerns to staff by text and they did try to address them and remove my resort fees and comp a one night dinner but I was still disappointed with the overall property and room. This was a Hilton property and I felt like I was at motel.
Lakesha
Lakesha (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Susan
Susan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 25 日
Just okay stay
Room was very warm air didnt really work so room was stuffy. Waiter at resturant told us the toast already had butter you just cant see it didnt pour our coffee. Dinner waiter didnt bring water after we asked a few times
Shelby
Shelby (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 25 日
Jennifer
Jennifer (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 24 日
Less than pleased this time.
Ac ran constantly all night never cooling the room down . Had to open slider to let cool night air in. Possible the filter in ceiling looked to be unchanged for some time but it was too high up for me to remove. Not a problem to have when you spend over 400 bucks to stay the night.
Tom
Tom (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 18 日
Disappointed
Hotel seemed to be short staffed. Took me over 25 minutes to check in, only two attendants, at times only one. One stayed on a phone call the entire time I was waiting. I personally think you need to take care of your customers in front of you before you stay on a long phone call.
Our room desperately needed a refresh and up grade. See the photo.
The grounds of the property are beautiful and very well maintained.
Each morning at the marketplace, where Starbucks is located, they only had one person working behind the counter. Every single morning I was at the resort and went for morning coffee, there were at least 20 people in line and it moved very slow.
Kevin
Kevin (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Richard
Richard (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
francesca
francesca (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 15 日
jacob
jacob (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 14 日
There is to much negative things about this place, i would just stay elsewhere
Tyler
Tyler (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 14 日
Janet
Janet (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 12 日
Denise
Denise (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
We really like this place.
Angela
Angela (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Great little resort
Great place, we enjoyed our weekend here. The grounds and pool areas are beautiful. We appreciate the Saturday DJ at the pool. The restaurant is convenient and delicious. All the staff were very friendly. The shuttle is a huge perk! We will definitely be back.
Jasmine
Jasmine (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Stay here!!
Beautiful grounds
Great service
Great location
Dani
Dani (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Denean
Denean (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 23 日
Fun Time USA
We stayed as a family with kids. Had a good time and our kids went to the front desk and asked for more cookies. They were very polite and gave our kids some cookies.