clean room, but very basic accessories and breakfast and quite slow wifi speed.
真實旅客
1 晚商務旅程
4/10
Was waiting shuttle to pick me up for more than 45 mins and decided to take Uber to the hotel ourselves.
When we finally arrived the hotel, the front desk spent more than 20 mins to check us in.
真實旅客
1 晚商務旅程
2/10
酒店服务很粗鲁,入住交200押金 过后无理由不退。
真實旅客
3 晚行程
8/10
shuttle service is very good swimming pool is very good
真實旅客
2 晚行程
8/10
服務親切的旅館,客房物超所值
真實旅客
1 晚行程
2/10
Hotel is closed since a couple of months.
Edoardo
1 晚行程
2/10
Property was not open for service and no emil was sent to me canceling my booking
Adaeze
4 晚行程
2/10
The hotel was permanently closed and we were not notified before our reservation. We were stuck in a parking lot late at night trying to find another reservation .
Ashlyn
1 晚家庭旅程
2/10
sharron
2 晚行程
2/10
JUAN PEDRO
1 晚行程
2/10
Wesley
8 晚行程
2/10
My experience was absolutely horrible. Due to a prior hurricane this hotel wasn’t open when I arrived. I had no idea and arrived to closed doors. The day prior I received an email from Expedia stating everything was confirmed and there was no need to call the hotel. Expedia customer service did absolutely nothing to compensate me or help me find another booking and I was left having to find another hotel at midnight. The only thing available was twice what this room cost and 30 minutes away. Expedia didn’t see an issue with this and simply said they weren’t aware the hotel was closed and I wouldn’t be charged by a closed property. I looked on the site and this property is no longer available for bookings, which leads me to believe that Expedia was fully aware that they weren’t open and just were irresponsible and didn’t let me the consumer know. Sitting in a hotel parking lot for an hour chatting with multiple agents who kept getting disconnected to receive absolutely no help is unacceptable. To confirm my booking was secure with a closed hotel was unacceptable. I flew from Philadelphia to Houston and had nowhere to stay. Expedia dropped the ball BIG TIME and I still haven’t received the slightest bit of sympathy or any type of compensation for my inconvenience.
Joy
3 晚浪漫旅程
2/10
This property was closed. I found out on arrival via Uber at 1am since my flight was delayed 4 hours and it was after their designated free shuttle times. I’m still waiting for Orbitz to refund me. But the stress of the ordeal should be compensated as well. Beware! Do not book here.
Audrey
1 晚商務旅程
2/10
Power was off and couldn’t even check in
Reo
1 晚行程
10/10
Sofia Orta
1 晚行程
2/10
Tuvieron un cierre inesperado y es entendible, sin embargo, no haber comunicado el cambio generó demasiado estrés para encontrar un lugar a donde regresar. Pésimo servicio al cliente.
Luis
1 晚行程
2/10
Daniel
1 晚行程
2/10
Jason
1 晚行程
2/10
Terrible hotel was booked through Expedia. Hotel was closed. No other options were available. We had to pay for taxis from and too the airport. And spend the night at airport. If we were younger it would not have been a problem, we are Seniors and not a good trip!!!
Kimberly
1 晚行程
2/10
Estuvo cerrado y no contestaban el teléfono para saber que estaba pasando esperé 2 horas afuera y nadie me podía decir que estaba pasando tuve que buscar otro hotel, muy mal servicio no recibí alguna información del hotel
Yesenia
1 晚行程
2/10
Paul
1 晚行程
2/10
When I got to the hotel there was a sign that said 'CLOSED UNTIL FURTHER NOTICE". I NEED TO GET A REFUND OF THE COST OF THE MOTEL!!!!
gary
1 晚行程
2/10
Vikram
1 晚家庭旅程
2/10
They did not communicate that there was no power before we went.