excellent location and nice service. Though there is no air conditioner, it feels OK in winter.
真實旅客
真實評價
6/10 不錯
2016 年 12 月 24 日
Easy public transportation and shopping, extra pay
The best thing is transportation. It's easy to go to the airport by BART (8.95USD). The hotel just locates at the BART station. The main station of cable car is just in front of the hotel. Lots of bus pass by as well. It's a good place for travelers who take public transportations, but not self driving. There are very limited and expensive parking near by.
For the hotel itself, the wall and ceiling can't isolate noise. You can hear lots of noise in the very late night and the early morning. The room is small, but it's enough for 2 people. If you only look for a place to sleep, then this is a choice. By the way, the heater was a little bit not good smelling.
Shopping is quite convenient here. Lots of department stores here, such as North storm, Macy, H&M, uniqulo, walesgreen, and so on.
If you go back at 11, there are still lots of people on there road, and also the homeless.
The stuff who helped us to check in may not so familiar, he spent some time to finish. The worst thing is he didn't tell us to pay the instruction fee by California law. That's 15 USD per night. We were asked for the "extra" payment, i.e. except for the total payment showed on confirmation page by hotels.com, when we checked out.
久芳
真實評價
2/10 欠佳
2022 年 8 月 23 日
L’hôtel n’existe plus
Ne pas réservé
Marie-Josée
Marie-Josée (5 晚行程)
真實評價
2/10 欠佳
2021 年 3 月 8 日
HOTEL IS CLOSED
THIS HOTEL DOES NOT EXIST. It is now owned by the city. I think as a homeless shelter or something. We were sent to Park Central Hotel which was wonderful.
Heath
Heath (3 晚行程)
真實評價
2/10 欠佳
2020 年 9 月 8 日
As of 9/4/20 the hotel is closed. We were made aware of this upon arrival and told
真實旅客
2 晚行程
真實評價
2/10 欠佳
2020 年 8 月 20 日
I was informed upon arrival that I couldn't stay due to them being a pop-up homeless shelter. I never received any form of communication alerting me to this, nobody is at the phone at the hotel to even check this, and now they're refusing to refund me the $610.41 I paid to stay there.
Avoid this hotel, period.
George
George (3 晚行程)
真實評價
2/10 欠佳
2020 年 7 月 28 日
EVITAR ESTE HOTEL
Me han cancelado mi reserva de 3 noches y se han quedado con la totalidad del dinero de la reserva. He intentado ponerme en contacto con ellos por todos los medios posibles y no han respondido a nada.
Son unos ladrones, evitar este hotel a toda costa.
Miguel
Miguel (3 晚行程)
真實評價
6/10 不錯
2020 年 3 月 14 日
The floors were uneven and the bed was uncomfortable. There was a smell to the building as well.
真實旅客
6 晚行程
真實評價
4/10 尚可
2020 年 3 月 9 日
hidden fees but good service and clean
Not until we arrived did I learn that there was a $30 per night 'facilities fee'. Also I had to pay $40 per day for parking, while most places around provided parking with a room. So when you're looking at the price here add $70 per day if you want to compare apples to apples.
Jared
Jared (1 晚行程)
真實評價
4/10 尚可
2020 年 3 月 9 日
Hotel was not able to accommodate checking in early, which OK not a guarantee with hotels. When we did finally get to check in there were no towels, our room was tiny, stains on all over the carpet (bring slippers!), & the bathroom setup did not make sense. It had a tiny sink with an oversized faucet so water would get all over the floor when you used it. Also, the toilet paper post was practically on the floor so it’s an awkward stretch from the toilet. The room gets very cold at night, no adjustable thermostat in the room which is ridiculous! When we asked the front desk about they said they would try and find us a portable heater - never received one. I would avoid this hotel at all costs! Pay whatever it is to stay at a decent place.
Kyra
Kyra (2 晚行程)
真實評價
10/10 完美
2020 年 3 月 9 日
The room was clean and very quaint. The beds were very comfortable and my husband and I slept great!
真實旅客
2 晚行程
真實評價
4/10 尚可
2020 年 3 月 5 日
No place else to go? Preview your room.
Awful, first room, No widow, over 95degrees, a closet with a bed stuck in it. Terrible not at all like the photo.
Staff assisted the second room, better, again no window. Floow ac unit blowing air into the room. Needless to say, I fell ill the next day with an awful sinus infection. Photos are a misrepresentation of the rooms.Hotel staff was super nice. All in all.
James
James (3 晚行程)
真實評價
10/10 完美
2020 年 3 月 2 日
Great location for navigating the city. Cute boutique style hotel. Comfy beds
Emily
Emily (2 晚行程)
真實評價
6/10 不錯
2020 年 2 月 28 日
Have to illegally go down a street to access property per staff. Also staff does not answer phones at thw front desk and waited for 30 minutes on hold fpr a manager when they hung up on me. Rooms are extremely small.
真實旅客
1 晚行程
真實評價
2/10 欠佳
2020 年 2 月 27 日
Rude and incompetent staff
The staff was awful and rude. Upon check in they were pleasant. We then called later for instruction on their valet and they could not answer our questions and were put off they we were even asking. Then asked face to face and the receptionist told us to not drive. So rude and inappropriate.
Shannon
Shannon (1 晚行程)
真實評價
6/10 不錯
2020 年 2 月 26 日
Next time just don’t drive.
I wish I could talk about exceptional service except it’s only how exceptionally horrid it was. We arrived in the evening for our check in and could not find where to park to use the valet service so we called the hotel. After asking for our number and confirming we had a reservation, the front desk staff was unable to tell us where to park or how to take advantage of this service. We were told to take down a number and call someone else who might be able to hep us. They were also not able to tell us. We found the nearest parking garage that allowed overnight parking and carried our luggage the block and a half. The coup de grâce was the next morning when asking about the said valet service while we checked out. The exceptional staff told us we should have ignored all posted road signs and turned down the street illegally and park illegally. That statement was then followed up with the excellent advice of “Next time just don’t drive.”