There were areas of the hotel that seemed to not have air conditioning and it was over 90* this weekend. Our room was also 85* upon arrival.... I couldn't get the a/c on and there was a wall unit and a thermostat but maybe they weren't connected. The room wouldn't go below 75. The bed itself was comfortable, the pool was clean but out of towels but when I requested some at the front desk they were quick to get them. Our floor (4) smelled like a mixture of wet dog, urine and Chinese food. I was glad our room was just near the elevator so I didn't have to walk down it long. While the room was hot the refrigerator froze anything we put in it. We should have left the fridge door open to cool the room.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 22 日
The room was dirty upon arrival . The bathroom especially. My friends room AC broke and front desk couldn’t help and claimed they didn’t have maintenance. Then the lady upon check in was so mean and very aggressive. This in my opinion is not a four star hotel maybe at max a 3.
CMaajae
CMaajae (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Oleh
Oleh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
The hotel was cleaned and I had no issues
Kenneth
Kenneth (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
An excellent stay which I will use as my new go to. Friendly and professional checkin, clean and well kept hotel, clean well kept room and a very good breakfast buffet.
Russell
Russell (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 9 日
El dia qué llegamos ya era un poco tarde y la verdad la perso de recepción muy poco entuciasmada para ayudar a la llegada, por la mañana serian las 8 am. Y ya no tenian café en el Loby y solitamos un poco mas y nunca lo pusieron. Esperaba un poco mas de este hotel
Arturo
Arturo (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Excellent
Mitchelle
Mitchelle (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 4 日
Our room wasn’t ready at 3pm for check in. So they gave us a different room. I still had last minute things to do to get ready for the wedding. The bathroom had liquid on the floor & reeked of urine. I used my baby wipes to clean up the floor and sprayed to try to get rid of the smell. We were extremely unhappy with that. We didn’t have time to call housekeeping to complain.
Bed was firm, pillows were great. Nice size safe. Good fridge.
They have a very nice bar area with good seating around a fireplace.
It was nice to have a shuttle to the wedding venue.
Shari
Shari (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 31 日
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Great stay.
Steve
Steve (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 27 日
It was good
Gisele
Gisele (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
In town for a family funeral
Diana
Diana (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 9 日
Dustin
Dustin (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 7 日
Hotel and room fine, airport shuttle bad.
Check in and check out were a breeze and the front desk attendant was wonderful. But beware of you are using the airport shuttle service. Shuttle service wasn't available for my 6 am flight out of O'Hare, as it didn't start until 8 am that day. When I arrived back in Chicago at 8 am, I called for a shuttle, and they said it would take 40 minutes before they would be there. I ended up using Uber both times.