Martin the front desk clerk was absolutely terrible. I paid for the reservation for my son and his family. After driving over 2 hours with small children, one of them under a year old in the car, he would not allow them to check in because they don’t have a credit card. My son asked him to call me and I would give him my info. He refused to call me. I called him, it is well after midnight at this point. He was not willing to help out. He would not accept my card over the phone even though I paid for the reservation. He offered to email me a form to fill out and return. I had to call him back after 20 mins cuz he did not email it. His response was he was preparing it. I ended up having to email him and him reply before I could get said form. Then the for was not something you can type into to complet had to be printed it’s now nearly 2 am I have no access to a printer. This man was a smart alec the whole time this was going on, as kids are waiting in a car In The cold state of Maine. They had an early morning flight and now had to drive 2 hours back home just to drive back the two hours in the morning. I understand policy but Martin was not even trying to be empathetic to what was going on. He is the most vile individual I have spoken to on the phone. He does not belong in the hospitality industry His attitude is probably why they keep him on overnight so he has little contact with the public.
Tammy
Tammy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Robert
Robert (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
We did work in close by location. Hotel was very convenient. Service and management was great.
Robert
Robert (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Two night stay to see family for New Year’s Eve and Day. Very clean, very comfortable bed and hotel staff was friendly.
Beth
Beth (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Omar
Omar (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月22日
Stephen
Stephen (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
T
T (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Robert
Robert (6 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月18日
Surprisingly clean throughout the hotel, and very comfy bed
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
A great little budget hotel, very clean and comfortable