We arrived a little later than we wanted because of traffic. It was around 4:30 and we were having dinner with family at 6:00. We were told they had no rooms ready at this time. I was like a little flustered as this had never happened before, the person behind the counter said they could not guarantee the room being ready for me. I thought that was the reason check out is at 11:00 and check in is at 3:00. It is now 4:30 and you’re not sure when a room will be available. They took my phone number and said they would call. We had our 13 month old granddaughter and getting showers and ready for dinner was going to be a little rushed as it was, now I had no clue if we’d be on time. Fortunately a room came available about 20 minutes later and we were able to rush and make dinner barely on time. The person did apologize a few times and they waived my parking fees. I’m sure everyone was doing their best to accommodate everyone but was a little stressful beginning to our trip. The remainder of our three day stay went well and all the people who took care of us, i. e. Housekeeping, waitresses, bartenders, lobby workers, were outstanding.