Start to finish - not a great experience. Issues with the room, they said they were refunding the first night - never did. The room had a broken hair dryer and no body wash. The refrigerator had the previous guest’s food in it. Ordered a beer at the bar and the bottle was only 2/3 full…I looked at it funny and he asked “what? It’s not full enough for you?” Actually it struck me as odd it wasn’t full - I was more worried something was wrong with it. He then asked “do you want a full one?” Yes, that would be nice. He was holding a personal conversation through his AirPods the entire time. Then another guest asked him for a menu, he seemed annoyed, told the person in his ear “hold on” handed it to the guest and never acknowledged the guest. She seemed confused at the lack of hospitality - he walked over and she said she was going to order and he said “you better hurry they are closing” and then went back to his phone conversation. The gal finally left. There was a complete lack of hospitality. Very surprising for a Marriott property. I’ve always had great experiences but if you are going to Elkhart - skip this one
Christina
Christina (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Really nice and clean and updated.
daniel
daniel (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 15 日
In the area for a softball tournament. The hotel was great. The pillows could be a lot better. Other than that, our stay was great!
Tiffany
Tiffany (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 15 日
Very basic hotel, but carpet was dirty, strange hooks all over the room for missing art, cheap headboards and SO noisy. So much less than I’d ever expect from a Sheraton property.
Tracy
Tracy (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 4 日
Marquis
Marquis (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 3 日
Perfect
Maurice
Maurice (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 25 日
It was so clean and smelled amazing and the bed was very comfortable .
Katrina
Katrina (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 25 日
Area was nice, but doors to gym and pool were tapped open the locks didnt work, pool was cold, and parts of wallpaper were pealing.
scott
scott (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 7 日
This was possibly the worst checkin in memory. I paid for a king room and was told when I checked in that there were no more king rooms available - as they scratched out our original room number on the key cards and wrote another in. So obviously someone else got our room. The elevator had something sticky all over the floor and rather than cleaning it a caution sign was placed in the floor. When we got to our room the key cards didn’t work. I went down to the desk and could not get a new card. I was escorted to my room which was opened with a master key fob and told someone would be by in the morning to fix it. I asked if someone needed to stay in the room, since we had no working key cards, and was told yes. Someone would need to stay in the room to get back in. We paid for breakfast and I’m not sure how that will happen - unless we go one at a time.
Unacceptable.
William
William (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 1 日
Not happy
Reserved a king room and was given a double queen
No kings available
Bruce
Bruce (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 1 日
The thermostat battery was dead. I was told maintenence would be there at 9 and could take care of it then... I paid for a king size and got two doubles. Ive been a member of Marriott for years and have never had this type of service before.
STEPHANIE
STEPHANIE (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 23 日
Tres bien
Jean Pierre
Jean Pierre (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Nice
Ray
Ray (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 16 日
Tevares
Tevares (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 15 日
Call To Make Sure Amenities Are Working
The staff was great. Very friendly and accommodating. I was upset, however, that the pool was not functioning and we were not told about it before booking. That was the main reason that I chose this hotel and once it's booked, there are no refunds.
Jeff
Jeff (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 27 日
Bathroom door was broken. It was also near impossible for a blind person to operate. There was also no outlet available for a cpap.
Andrew
Andrew (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 22 日
The room was very comfortable and overall quiet. Things were clean and the staff were all very kind.
Michelle
Michelle (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 20 日
Convenient place to stay while traveling
William
William (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 11 日
Maryli
Maryli (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Blueberry pancakes and pancake pillows
Very clean and comfortable rooms. We had the room with the pull out couch. Nice size for a family. Hotel staff was very nice and helpful. Breakfast restaurant was decent for a sit down extra charge. Pillows on beds could have been way better. Overall we will stay here again!