Friendly staff, but the room’s cleanliness was unacceptable. The dirty, musty-smelling carpet led us to switch hotels. Improvements are needed.
Adriano
Adriano (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Sehrish
Sehrish (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月29日
Unfortunate.
First off. I've been partial to this Embassy Suites as I have stayed here numerous times in the last 15 years. We are Hilton Honor members and this is one of my first places to look each time I come to Austin.
Communication could have been better. Every traveler/family checking in had no idea that the property was down to ONE elevator for the entire place. Highly inconvenient, but I do realize they were at the mercy of parts/service.
Upon checking in, we went to our room only to find that the sheets on the bed were 'soiled' or whatever it was. The bathroom vent fan would not turn off. They did move us next door to a cleaner room. After that, the stay was fine.
HOWEVER...I left my Apple watch behind (totally on me). I have called almost daily for 3-4 days and requested a call back from Housekeeping and the property manager. Neither has happened. According to the front desk, not one person on site can walk to Housekeeping and look for the watch. It has become a loop that I can not get out of.
Unfortunately, this property will be crossed off my list for further stays.
Kristy
Kristy (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
David
David (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月23日
Brandon
Brandon (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Natalie
Natalie (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月21日
Everything looked nice except the bathroom. Tub should be replaced and dusty corners.
Kellie
Kellie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Chris
Chris (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
A+++ Experience!
Our room was very spacious and clean. The amenities this hotel offer is superb! The pool and hot tub were clean and the staff was very friendly and accommodating. Will stay again!
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
So, over all good. Breakfast was solid and above average. The free drinkz where a nice touch. The rooms where a tad weird, people could just see into your rooms unless the curtains where drawn shut but it was hard to close them otw out so people could just see into your room when not there. The pull out couch was so uncomfortable, and the king bed was also not up to par so we left late at night on our last night there. Staff is super nice and friendly.