Staff at front desk were rude. Called 2 days prior to verify rooms, got there and they didn’t have our rooms and then charged us $250 more then our reservation from hotels.com indicated. They gave 2 of our rooms breakfast comp cards, and not the other two. When we went and ask for ours they continued to be rude and the last day wouldn’t give them any. Same went for parking pass, one day they validated for free, next day wouldn’t give. Rudeness continued daily! Not impressed at all on how my family was treated. There was one guy at front desk that did get price down to where it was suppose to be but only friendly one there. For $15 breakfast, was not impressed. A basic hotel breakfast.
kimberly
kimberly (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
Disappointed
Extremely disappointed with the stay this time. When we tried to check in there was no parking in the garage. We were told parking is not guaranteed on game day. We had to park elsewhere and then move the car back to the garage after the fact. While we were leaving the parking lot attended was extremely rude. We were not told we needed to have our parking validated. He ended up letting us go but no need to be extreme. This venture will most likely be the last time we stay at the graduate. We loved staying because of the uniqueness. We won’t anymore. The room is way over priced for the quality. Even though it is down in the middle of everything.
Stacy
Stacy (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月2日
David
David (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月26日
Went for a concert. Concert was canceled by 9am. Tried to cancel the hotel diespite check in being at 4pm, they refused to csncel and charged me both nughts.
Amanda
Amanda (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月22日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Karen
Karen (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
Wali
Wali (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
MiChael
MiChael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Go with Graduate
I stayed on the 14th floor and it was absolutely amazing. One if the better hotels I’ve stayed at.
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月7日
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月2日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月24日
Worst hotel stay we've had
We stayed here on a husker game day. Tried to check-in around 4 and were told we wouldn't be able to check-in until after the game. To make matters worse we also weren't able to park in the garage and had to park 6 blocks away. So, after the game we had to haul our luggage 6 blocks back to the hotel at 11:00 PM and waited in line for over an hour to get checked in as everyone was checking in at the same time since no one could earlier. When I get the email receipt the next morning I saw we were overcharged by $163. The front desk staff said they weren't able to fix this but told me to email the GM.
Colby
Colby (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
Gary
Gary (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Joyce
Joyce (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月23日
Ashlie
Ashlie (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月22日
Parking garage was awful could barely get my car in. Was told check in was at 4 and when I went to check in I was told I couldn’t check in until after the football game. (11:30 pm). Reserved a king bed and got 2 doubles and then was double charged for my room. Will not stay again.
wendy
wendy (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月22日
Gameday
Don’t book on game days. Was not able to check in until late in the evening.
William
William (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月22日
I will be calling first thing Monday morning. We paid almost $500 dollars for a hotel room to go watch the game. We did NOT get an email that we were not able to check in until AFTER the game. Who would pay that?! I was extremely upset. We checked our bags at 4pm. And then we didn't get checked in until around 11. We were hot and extremely exhausted. When asking the lady at the front desk. She goes " yah some people got the email some didn't but this is how it is every game day". Well when you come from out of town, and that isn't said on the listing when you book the room ..it's a bit upsetting and the customer service was awful. You had a lobby of upset people some of which who had been tailgating and drinking all day. I didn't feel super safe either. Forget the fact that you jacked up the price because it was game day, but you didn't even let us check in. Extremely upsetting and honestly doesn't seem legal. I got a notification that said see you at 4 pm ..got there at 4 only to be told sorry not sorry it's game day
Sarah
Sarah (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月21日
Notified that would not be able to check in until after the game the day before which turned out to be 11:30 PM. Was told that there was no garage space but when I asked the garage attendant, there was indeed a spot for our car. Booked a stadium view room and paid extra but didn't get that. Was too late to change at that point. The property is nice and the location is great, but probably won't stay there again on a game day.