The service is poor, after 10 o'clock in the evening, only one window is open for check-in, there is a long queue, and I have three children, and no one cares at all.
Jiong
3 晚家庭旅程
8/10
Location is good, room is clean. But I am not pleased with front desk while checking in. I booked hotel through Expedia,but front desk staff told me there wasn’t my reservation in hotel system, they made me wait almost half of an hour and told me it wasn’t their fault, finally I can check in after standing almost 30 minutes in front desk. They make me so upset and nervous because they told me they couldn’t find my reservation in their system!
jiaju
10 晚家庭旅程
10/10
Clearly the pillow cases and sheets were not changed. Mascara on pillow case and stains on sheet looked like coffee
Silvia
1 晚行程
10/10
Great place for families! In the middle of everything/walkable. It has a convenient store and gift shop. They also have a luggage room to store before or after your stay which was so helpful!! I would stay again! Great hotel.
BRIANNA
1 晚家庭旅程
8/10
Way too expensive for quality of rooms. Rooms are in desperate need of an update, bathrooms are tiny, and although the location is great, the hotel itself is a food desert.
Julizzette
4 晚商務旅程
6/10
So excellent
Soroush
6 晚行程
10/10
Drew
5 晚行程
8/10
Brian
1 晚行程
10/10
The maid services and concierge were above and beyond expectations! They
Frank
3 晚行程
6/10
We are Hilton honors members and Hilton vacation club members. While the stay was satisfactory, we felt it was not very good for the value. Did not like that there was no coffee in the room and that we would charged a fee for leaving our bags have to check out time. The other overall comment is this hotel needs a bit of updating.
Donna
1 晚家庭旅程
8/10
A wonderful hotel in the city
Rodger
2 晚行程
4/10
David
1 晚行程
10/10
Kristy
3 晚商務旅程
8/10
Lori
2 晚家庭旅程
6/10
Mitch
1 晚行程
10/10
Paul
1 晚行程
10/10
Great location! Very close to Rockefeller center and radio city music hall. Subway station was right down the block. Clean hotel with standard size rooms. I’d stay there again and recommend.
Katelyn
2 晚家庭旅程
4/10
They nickel and dime you to death. Not enough people for check in and rude. We have stayed at the New York Hilton at least 25 times over the years. It has really gone down. Would not stay here agsin