Great hotel with great staff. In particular the chief concierge, Alex, was amazing. The property was down an elevator during my 4 day stay, which impaired us slightly. Pool that was supposed to be heated, didn’t appear that way at all. Otherwise , food is outstanding at Sugar Palm and the rooms are comfy.
Nick
Nick (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 24 日
Tomas
Tomas (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 10 日
karen
karen (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 9 日
An uncomfortable rip-off. Never again.
One of the most uncomfortable beds I have ever slept in, bar none.
This fresh coat of paint on the tired Viceroy works as visual comfort but not "actual" comfort.
Additionally, the hidden fees and surcharges are just robbery and frankly, insulting: $58 for parking + $10.44 for parking tax, an occupancy tax of $50.95, a $7 SM tourism fee, a $40 Guest Amenities Fee (what amenities?), and more to list for a room costing $335.20.
In the room there's no coffee/tea machine and no mini-bar with drinks and snacks just in case you want something. Instead, you have to order a $10 coffee + tip or have it delivered from a delivery service.
Drake
Drake (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Nice surprise
Hotel was great and mostly because the staff was amazing. Pool is small, but nice. Rooms were lovely.
kristi
kristi (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Amazing
Amazing place to stay.
Arman
Arman (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 20 日
Jason
Jason (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 5 日
Luxury stay
Gorgeous boutique Hotel one block from the ocean. I would highly recommend.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 3 日
Hotel depressing.
Nice location but this hotel needs work. Rooms very dated and small. Common areas dated and worn. Elevator broken. Had to get to room by going outside and thru a back storage room freight elevator. Staff nice but overwhelmed. Big noisy crowds checking in. Felt like a college dorm. I paid for my two day stay but checked out same afternoon.
Michael
Michael (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 28 日
VICTORIA
VICTORIA (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 22 日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 15 日
Stacey
Stacey (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 11 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 6 日
narinard
narinard (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 19 日
Tatiana
Tatiana (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
We love the staff who work at the Viceroy -everyone is very helpful and friendly.
Sarah
Sarah (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 15 日
Linda
Linda (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 10 日
Thank you Viceroy!
I stayed with my family over the Christmas holiday Abd the staff at the Viceroy is AMAZING!! BJ and Alex helped me and my kids get the complimentary beach cruisers set up everyday and were so kind. The whole staff helped us feel comfortable on our home away from home fit the holidays!
Checked in on time, but the partial ocean view room was on 3rd floor with view mostly of parking lot and buildings. Called to get it changed and no one answered. Called again and they said there were no other rooms available -even without the partial ocean view. Hard to believe as it's quite big and we checked in early. No coffee maker in room and coffee in the lobby is $6. Pool was too cold whereas down the street people were swimming in their pool. Well decorated and good food. Comfortable beds and clean. Some staff very friendly, others cold. Will try another place next time.
Mary
Mary (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Masahiro
Masahiro (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 3 日
Nice hotel, but I have some reservations
Nice hotel, but several hidden charges you must pay at check in. The area around the hotel is not the nicest, so it’s a bit too pricey for what you actually get. Swimming pool area is tiny.