We flew in and got to property early, probably about 11. We attempted to ask if we could check in early and the front desk person said there would be a charge of $100. We asked if that could be lowered and they said yes. . .felt like we were negotiating. We found out at desk our room was
Steve
Steve (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 4 日
Titus
Titus (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Birthday get away
Went to celebrate my daughter’s 12th birthday and we had a blast. Definitely would stay there again. The staff were amazing and customer service was great. Walking distance to pier and beach and of course a Starbucks. Only thing that I didn’t like was lack of restaurants around the hotel.
Veronica
Veronica (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
WILLIAM F
WILLIAM F (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Tomasz
Tomasz (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 27 日
Clark
Clark (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 19 日
James
James (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 15 日
John was great
John was great he was the manager and he helped greatl. This I know is not your fault it’s the company’s. Your bathrooms are not conducent the way the height of the tubs are and the slick marble floors are very dangerous.
lisa
lisa (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 1 日
The food service staff and hoousekeeping staff were very nice. Now for the bad. The front desk staff were rude from check in all the way until checkout. Ive never experienced this kind of rude attitude from any hotel staff really ever, not even at a roadside motel, so to experience something like this at a 4 star hotel was interesting and not in a good way. One of the elevators out of 2 was broken both days of my stay. The valet staff was also kind of rude to be honest. Unless this is the only hotel with a room available next time i am in santa monica i will never stay here again. Other hotels nearby at comparable rates i should have booked.
Jane
Jane (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 28 日
Annette
Annette (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 21 日
Jessica
Jessica (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 15 日
Mirjam
Mirjam (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 27 日
CARMEN
CARMEN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 26 日
Callum
Callum (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 25 日
Lovely Santa Monica with a view of the beach
Great hotel with great staff. In particular the chief concierge, Alex, was amazing. The property was down an elevator during my 4 day stay, which impaired us slightly. Pool that was supposed to be heated, didn’t appear that way at all. Otherwise , food is outstanding at Sugar Palm and the rooms are comfy.
Nick
Nick (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 24 日
Tomas
Tomas (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 10 日
karen
karen (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 9 日
An uncomfortable rip-off. Never again.
One of the most uncomfortable beds I have ever slept in, bar none.
This fresh coat of paint on the tired Viceroy works as visual comfort but not "actual" comfort.
Additionally, the hidden fees and surcharges are just robbery and frankly, insulting: $58 for parking + $10.44 for parking tax, an occupancy tax of $50.95, a $7 SM tourism fee, a $40 Guest Amenities Fee (what amenities?), and more to list for a room costing $335.20.
In the room there's no coffee/tea machine and no mini-bar with drinks and snacks just in case you want something. Instead, you have to order a $10 coffee + tip or have it delivered from a delivery service.
Drake
Drake (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Great staff, rooms are very clean and very close to some great restaurants!
Greg
Greg (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Nice surprise
Hotel was great and mostly because the staff was amazing. Pool is small, but nice. Rooms were lovely.
kristi
kristi (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 5 日
This is a really nice hotel that is conveniently located to the Santa Monica Pier. The hotel room was clean and comfortable, however, it was really noisy as we were located across from the fitness room and above the kitchen so the door to the fitness room start banging around 6am each day and there was a constant humming from AC units. I did mention this the day we checked out and the staff handled it perfectly. The shower appeared to be an eco shower, however, you had to spend double to amount of time to get any benefit. The area around the hotel was clean and the food (breakfast) was lovely with friendly and polite staff. Parking was a little pricey, however this was comped due to the issues with our room which was nice of the staff to do. I was a little disappointed not to receive a free room upgrade as part of the Platinum VIP perk, however totally understand that this was on an availability basis and the room we did have was lovely and we had a partial sea view which is what I paid for. Overall, a lovely staff with some good and bad but this is something you get everywhere. If you are ever placed in room 202, ask to be moved haha!