4/10 一般
2025 年 3 月 28 日
I would like to start out with the positive. Breakfast is SUPERB! This chain & location is always my preference when visiting San Antonio. This reservation has lots of amenities we enjoy as a family. Despite that I booked thru a third party, I've become accustomed to Hiltons high standard of cleanliness & room conditions. I've experienced this time & time again at this location, it's what brings me back. This was NOT the case this time. My kids were not able to use the pool as it is not clean. The room I was given is old/out dated with several tears on the carpet & the bedding (I would not use this in my own home). The room is mediocre clean. Even at check in it did not smell sanitized. The worse is the silverware. Simply unacceptable. I'm hoping this is an exception and not the new standard. I did no inform the front desk because I'm sure you guys are sold out being spring break weekend. Just when I thought things couldn’t get much worse, it did. My 6yr old found a live maggot as she was playing on the carpet!!! NEVER have i encountered this at any hotel stay. I wish I could up this video, did it come from dog feces or rotten food who knows but this should have been at the very least vacuumed.
Laura Flores



Laura
Laura (3 晚家庭旅程)
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