Not good service from the front desk and front desk manager
真實旅客
2 晚商務旅程
10/10
Johnny
2 晚行程
4/10
Multiple people were having issues checking in and the front desk told people they had no rooms left then proceeded to tell the next person they had rooms available. They charge a hotel fee of $80ish a night so factor that into your cost.
Very generic rooms. Bed had a regular sheet with no fitted sheet. No coffee maker in the rooms. Room was very clean though.
Lonnie
2 晚友伴旅程
6/10
The hotel needs to renovated some of rooms a bit better.
The elevator needs to be renovated.
Cathy
2 晚商務旅程
4/10
真實旅客
1 晚行程
10/10
Jesus
1 晚行程
10/10
Tori
1 晚行程
10/10
Great area, pleasant staff. Breakfast was well done.
If you book from hotels.com you will pay a resort fee and a third party reservation fee. They give you some things in addition, but they are trying to draw you in with low prices and then charge you extra when you arrive. Very annoying. Staff was nice and the breakfast was pretty tasty. Pretty hotel. Annoying ownership.
Katherine
3 晚家庭旅程
6/10
Many reviews talked about the add on fees. I was aware of them because hotels. Com does a great job listing them. Check in was absolutely miserable. No one would acknowledge the discrepancy in charges. With this total lack of caring, would not recommend this hotel. IftbisAdditionally, on the morning g we Che led out we pulled ba k the sheets to a stained sheet - what looked like blood
mary
2 晚行程
6/10
Hannah
1 晚行程
8/10
Beautiful hotel in a nice neighborhood of Chicago
Renzo
1 晚行程
4/10
When I checked in the receptionist told me I owed another $130. Plus what I had already paid and wasn’t clear on how much I was paying for the room and was rushing us. There were brown stains on the sheet, on the pillowcases, curtains and the floor. There were no washcloths in the room. Also the hallways and doorways make it really hard to bring in luggage and there is no assistance with that. For the amount that you pay for the room you would think that it would be clean and easy to maneuver through.
Despite all of that the breakfast was phenomenal and the hotel itself was pretty.
Deidra
1 晚家庭旅程
10/10
Bridget
1 晚行程
10/10
It was great. Really enjoyed getting up in the morning and walking a couple of blocks to Starbucks. Decent neighborhood, people out everywhere. It was great!