Older Hotel, room was small and outdated. Holes in bed linens, TV was intermittent, complimentary breakfast was cold. Staff was disinterested. Trouble is they are still charging a premium price.
William
3 晚行程
10/10
Steven
3 晚行程
8/10
Terry
3 晚行程
8/10
The hotel was nice, clean and the complimentary breakfast was nice as well as the pool and hot tub.
My only complaint would be the room we stayed in the front door was hard to open and the bathroom door it took a little but to get it to shut.
Overall the room was nice but smaller than expected but I would stay again.
All of the hotel employees we interacted with was very friendly.
Patricia
3 晚友伴旅程
10/10
John
1 晚行程
8/10
patricia
2 晚行程
10/10
Linda
4 晚行程
8/10
Kathleen
1 晚行程
6/10
Michelle
2 晚行程
8/10
The hotel was clean, convenient location to walk downtown. The room was a little small. We took our small dog which was nice but they put us on the 3rd floor which was not very convenient. No cleaning service (due to having our dog). They asked us to set our trash and towels outside our door by 10 am. We did our own housekeeping but they charge an additional fee for the pet.
Janice
3 晚家庭旅程
8/10
I was pleasantly surprised at how clean everything was. Corners and crevices were clean. Housekeeping changed out the tow when we were gone ++. I loved how we were in the midst of everything and I didn’t have to drive my car until I was ready to go back home. Randelle was an absolute gem. She made sure I was taken care of. I extended my stay by one night and really enjoyed my time here. Breakfast was good and hot. I don’t remember the cafe attendant’s name but he was very nice and made sure everything was clean and well stocked. He even held conversation every morning and wished us well on our trip back home. I’m sorry I won’t see him when we leave. Definitely putting a pin in for a location to return to.
Nicole
3 晚友伴旅程
10/10
Fallon
2 晚家庭旅程
10/10
Location location location!
Right in the heart of everything Gatlinburg! Easy walking distance to food, shops and moonshine! Definitely recommend the Park Grill for dinner. Right next door to it is their sister restaurant and brewery with live music!
The hotel has a great breakfast and perfect place to sit outside at the end of the day to sip a little ‘shine and people watch right at the sidewalk.
Martin
2 晚行程
10/10
Phillip
2 晚行程
10/10
真實旅客
1 晚家庭旅程
10/10
We had a rim work a balcony over the creek. It was so nice to watch and listen to the creek.
Karen
1 晚行程
8/10
Great staff , really good breakfast , room was clean . Bed was comfortable for a night , after a week I was very sore from it . Parking sucked as people would park there and then go walk the strip .
john
5 晚行程
10/10
Lorrie
1 晚行程
10/10
The hotel service was excellent. Everyone was very helpful and kind. The room was very clean and comfortable. The only issue we had was the fitted sheet didn’t fit the bed properly. It kept coming off during the night. We will be back.
Anthony
3 晚行程
8/10
Jeremy
2 晚行程
8/10
King - balcony - fireplace room . Nice and clean room . Fantastic front desk people . Only problem harder to park a big vehicle and noticed numerous people just parking and walking to the strip. Need to enforce parking window hangers .. breakfast was very nice and really enjoyed the seating area with the fire pit .
John
1 晚行程
10/10
Great customer service!! Randelle at the front was amazing! Never had anyone be so kind and detailed!! Very quite! Loved that everything was right there but yet our room was the view of the creek and quiet! Perfect place!
Jessica
2 晚行程
8/10
Great place to stay
Clean and close to a lot of attractions and restaurants that you can walk to
Good breakfast something for everyone