They don't want your busines if you use hotels.com
The room was an average hotel room, indoor pool and free popcorn was great but, thats about all the good things. I booked through hotels.com and was able to reschedule my stay due to getting sick the week we were suppose to leave everything was fine with hotels.com but when i showed up to check in the hotel staff told me they do not have my room and they did not want to help me they told me i would have to just call hotels.com myself and figure it out. So i called and was able to speek with a nice lady and she put me on hold and called the hotel and after about 10 minutes the staff told me it was all fixed and allowed me to check in they did not apologize then I specifically asked them about the check in and check out dates to make sure it was all correct they told me it was correct. I went on with my vacation then the day before my check out date I was out having a nice time with my family and I got a call from the hotel manager telling me I need to come get my stuff out of my room because I need to check out. So I told her I was not supposed to check out until the next day and I paid up to the next day and that everything is correct with hotels.com and I already been through this and was told it was all fixed. She told me she didnt know who told me it was fixed because it was not, so I told her I'd call hotels.com again and have them call the hotel myself since they just refuse to even try to figure out anything and again it was the hotels system just like it was before.
Michael
Michael (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Becky
Becky (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月15日
Johnathan
Johnathan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Johnathan
Johnathan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月6日
Pedro
Pedro (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月4日
Ok
Check in is diff than most hotels. They don’t start cleaning the rooms until 4pm. They say check in is at 4pm but be aware it is closer to 5:30 or 6. We sat in the parking lot for an hour and a half waiting. A car ran into the hotel so that was some excitement. They do popcorn and a movie which is a nice feature except both times we went for popcorn it was burnt. The pool is really busy. There were 12 people in the hot tub. Not sure the age for the hot tub but kids under 10 were in it. Indoor pool was open and it is very cold still in Dec. Our room was clean but one bed did not have a fitted sheet. The breakfast buffet is decent. I have been to hotels with way more but it did the job of feeding us. No bacon or sausage but they had country ham. We would stay again since the room was clean and it is right off the strip and they do accept dogs and you can leave them in the room when you go out which is rare.
Amanda
Amanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月3日
karlis
karlis (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Great Stay.
Breakfast was the highlight. We had two closeby rooms but they moved one of them to a different floor so that was not so good.
An indoor pool saved the day in winter though it is rather cold.
Pigeon Forge is a really good place to stay close to Gatlinburg without the overprices of Gatlinburg and with many more choices for dining, shopping and entertainment.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
ivan
ivan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Chloe
Chloe (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Not a winner
Noisy hotel with people running up and down the hall well after midnight. Barking dogs woke us up and people next door were loud and had no regard for others. 10:00 we were disturbed by housekeeping delivering towels. We had not requested towels. Security on door is falling off. Breakfast was good
Barbara
Barbara (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月24日
DEVAN
DEVAN (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月24日
Not bad
We arrived a little after 4 she was told our room was not ready it would be 10 minutes. 45 minutes later still nothing. Had to wait in line again to be moved rooms. Please note the pictures on this website are outdated. Decent breakfast but the wait to make your own waffle was unreal. Did not add up to the price we paid. The big hairball though was a complete turn off and made me want to hurl.
MARY
MARY (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Gregory
Gregory (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Tammy
Tammy (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
This was a great location for the Dolly Parton Stempede show.
Lina
Lina (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月21日
Barking dogs left in room. Didnt know it was pet friendly.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Great stay, as usual!
This was not my first stay at The Ramsey and I return to this hotel because I like it so much. The lobby exudes a warm and cozy atmosphere and the staff are all friendly. We also appreciate the breakfast selection.
Charity
Charity (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Little Gem
Best location on the strip in pigeon forge. Walking distance to everything except Dollywood and Tanger outlets.
Jack
Jack (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Theresa
Theresa (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Jeff
Jeff (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Everything was great will stay again when in town!
Roger
Roger (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月10日
I stayed there for my son birthday he wanted mount coaster and a few other things in mountain. We got this place because of its location. It’s located in center of pigeon Forge. The breakfast starts way too late. We are early birds and we had lots of plans so we would start our day early and eat else where. Room condition is very loud. The showers were not clean. A few times at a pool we had to wait for the towels so we wished we brought our own but we like using the one hotel provides so we won’t do laundry every day. The stuff was nice and friendly but it definitely in need of improvement in building. The pool water was pretty cold for a heated pool.