We had a problem with the lights in the room. They had to come to the room and pull a circuit breaker. The light switches were hard to figure out. The coffee maker was hard to figure out with no directions. The same with the thermostat in the room. make sure you get a thorough briefing on the above. This could have been done easily because we were escorted to the room by staff when we got there and they could have done the briefing. At that time we didn't know enough to ask questions. If you think my problems were due to lack of familiarity with foreign hotels, I am a recently retired international airline pilot with countless stays all over the world. I would still recommend The hotel though as it was beautiful and in a nice area on the island and close to some great restaurants.