The facility has deteriorated badly. Our sofa was missing the back cushions. Most of the tiles in the elevators were cracked or broken. Tye tv’s are outdated and picture was a cool shade of blue. We’ve stayed here many years as it is close to the ballpark and is usually packed full of guests for the games, this stay was very different.
Stephen
Stephen (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 30 日
regenia
regenia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 27 日
Myka
Myka (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Akilah
Akilah (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
We had a restful stay, the staff and the room were pleasant. We will definitely stay again!
Angela
Angela (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 24 日
Convenient but bad business
I checked in around noon, just because i knew i was going to be back late, my room wasn't ready but i understand since I know chicken is not until later but just wanted to make sure they had my room. The lady at the front desk told me she will text me when my room was ready And never did. When i got back to the hotel around 10:30 at night, they assigned me a single bed room and my reservation was for a 2 bed. When i went and let the lady up front know , she told me they over booked and they didn't have that type of room available for me all she could do was give me blankets. After me going back and forth with her, she said there was another reservation with a double bed and she went ahead and have it to me. It was a huge inconvenience and i know another customer was mad when they got to the hotel and had to experience the same thing i did.
Susana
Susana (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Tung-Ming
Tung-Ming (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 23 日
It’s a very busy hotel for families. It’s very close to the amusement park and baseball field. Prepare yourself for fireworks at night, one night they started at 930 and then 11pm. We’re not sure if they were from 6 flags or the baseball park. Our room could use some updates (paint, furniture, fixtures). They definitely tried to keep up on the breakfast buffet items considering what a large crowd there was.
Amy
Amy (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 22 日
Poor service
Getting a room here was a horrible experience. Coming up from San Antonio, we called the hotel to explain that due to the wild weather (high winds) we wouldn't be arriving for the first night of our two nights that we had prepaid. Front desk explained that because it was booked through a third party that we'd need to contact Hotels.com directly and only they could adjust it. Understandable. So we did and the rep said it would be up to the hotel and put us on hold to contact the them who said no to the request. We called the hotel back to explain that we didn't want a refund, just to adjust our stay for the second night but Jada, the front desk supervisor, continuously refused to even speak with us, always telling the front desk staff to deal with us or send us a message. They even told us that they wouldn't have any rooms available the second night while Hotels.com could clearly see rooms available on their end. There was no getting around it and by the third call it was finally Hotels.com that offered us a solution on their end. It's so sad that all Jada had to do was show a little compassion and humanity but instead chose to make it a difficult situation that prompted this review. A supervisor should be the face of their establishment and be ready to assist their customers. Clearly this isn't a priority for Jada. I'm glad the room was nice and comfortable but the overall experience was awful. I expected better service from Hyatt.
Minerva
Minerva (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 19 日
Steve
Steve (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Misti
Misti (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Thanks
The stay was great!!
Ora
Ora (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
Fredrik
Fredrik (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
The room was nice and clean and everyone was so nice and helpful.
Holly
Holly (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 11 日
We had a great stay! The staff was friendly and helpful. I would definitely stay here again!
Patricia
Patricia (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 10 日
Juana
Juana (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 9 日
Latisha
Latisha (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 9 日
Waiting for general manager to call me
I checked into room number 609. I grabbed my shower stuff out of my bag and hopped in the shower. While washing my face I happened to look over to the corner of the room and noticed a pile of throw up that was un cleaned or even attempted to have been cleaned. I was immediately disgusted and got out of the shower as quickly as possible. I immediately put my clothes back gathered my belongings and exited the room. I spoke with front desk and showed them in horror. The girl at the front desk stated “ma’am that is just a stain and I know they have been working on removing a stain from the room.” When I zoomed in on the picture and pointed out the rice that was on / near the stain her expression changed. I demanded a full refund as I did not feel comfortable to even be offered a new room as they put me in a dirty room once no way would I trusted to have gone to another room at this establishment. I am still waiting on the general manager to contact me regarding a full refund.