Some real 5 star elements at this hotel. The Spa is a world class experience and very fairly priced for the amenities. The kids activities are excellent. The Waterpark superb. Fav food was the Indian restaurant. Upgraded to club level for better breakfast options. The staff are incredibly kind and hospitable.
Richard
5 晚家庭旅程
10/10
Stayed for a week with family of 5. Hotel staff were super friendly and always helpful. The room was clean and serviced on a daily basis. They restocked everything we needed promptly. Food was excellent. They had many options readily available. Water park was fun and not overly crowded. The beach was nice - beautiful white sand -- plenty of chairs to sit on. But there was a lot of seaweed at the shore. Because of the breakers, the water closest to the shore was not the crystal clear blue we expected - instead it was a murky brown and gross to swim in. Also no waves for the kids to play in at the shore. If we waded through the band of floating seaweed (~30 feet) the water was cleaner and still only waist/chest deep. That area was okay to float in. Needed to go over the breakers (which some people were doing) to get to the clear blue water (we did not feel comfortable doing that with kids). We took a catamaran out a few times (even though we'd never used one before) which was super fun. The staff at the shore showed us how to use it. We were disappointed though that multiple times we wanted to take paddle boards out they weren't allowing them on the water (the reason didn't seem clear even though weather conditions were fine). The resort also had entertainment every night. They had an outdoor theatre with a new live performance (e.g., magic show, acrobats, etc) every night. They also had a movie playing each night on the lawn for kids.
Susan
6 晚家庭旅程
6/10
Antes de terminar el proceso de reserva deberian aclarar que estan en epoca de sargazo y que el acceso a la playa esta restringido
DAVID
3 晚家庭旅程
10/10
yureisi
5 晚家庭旅程
10/10
Went with 9 other members of family for family vacation. Hotel met and exceeded expectations. High end touches , excellent service and food was more than adequate and always available.
Bernard
5 晚家庭旅程
10/10
Cesar
2 晚行程
10/10
love everything
Fotoun
4 晚家庭旅程
10/10
Best vacation resort I’ve ever been to.
Ryan
5 晚家庭旅程
10/10
It is beautiful and classy. There is a dress code which we appreciated. By that I mean no wife beater shirts & flip flops in restaurants, etc. the staff is amazing- so much to do & so many fabulous people taking care of the guests. We brought our family of 6 & everyone had a marvelous time!! Rooms were spacious & attractive. The design is well done - I appreciated all the details as an established interior designer for 35 years. Grounds & pools were immaculate. The activities were wonderful - so many & something for everyone!! We will return!! Five days is not enough!! Thank you Hyatt Ziva for a wonderful time!! Elizabeth Samuels
Elizabeth
5 晚家庭旅程
10/10
Excellent stay! Friendly staff, very clean, good food. We didn’t want to leave!
Ashley
5 晚家庭旅程
10/10
Cesar
1 晚行程
8/10
Highly recommended
Patricia
7 晚家庭旅程
8/10
The hotel is spectacular and a pleasant place to stay. The main buffet 'Market Place' was really very good. Beach facilities and staff on the beach were nice and helpful. Italian restaurant was great, along with the Blind Butcher Experience (extra $$$). Felt that the staff in general were not overly helpful/attentive or friendly, which is a shame as this created a feel of unease on our stay. With our suite we had a mayordomo/butler included, who wasn't that interested in enhancing our stay, or being helpful. In the restaurants (bar the Blind Butcher) the service was poor, rushed and plates of food literally slapped down on the table. Could be better for the price. Would go back again, and recommend it, but feel that the hotel has room for improvement, as this is a top $ resort.
Paul
7 晚家庭旅程
8/10
Susan
5 晚行程
10/10
Great for families, great food
diana karolina
2 晚行程
10/10
Una propiedad que calificó con un 10/10
Heidy Morales
5 晚行程
10/10
Samantha
4 晚行程
10/10
Everything was great
Yulia
5 晚行程
10/10
Overall great resort. Food could be better.
JAVIER
4 晚家庭旅程
10/10
Keiko
3 晚行程
10/10
Fantastic service, great food, beautiful beach, excellent pool. Service was amazing!
Julie
6 晚家庭旅程
10/10
Neil
4 晚行程
10/10
Wonderful experience.
JULIA
4 晚家庭旅程
6/10
The staff is very attentive. The buffet food is pretty good. The overall appearance, ammenities and activities are very nice. A few things were horrible. We had to sign a waiver for each room, each day to use the waterpark. We rented a pool cabana and there was trash floating in the water around our area which was disgusting. We made a reservation at the Blind Butcher which had weird protocols. I had to literally initial three times and sign twice a contract indicating that I knew this restaurant was not included in the all inclusive package. If we were a no show we would be charged in full. If we left because we didn't like the menu etc we would be charged in full. Our family is 6 people. We were charged $845 which was not worth it so I understood why they required such a strong contract. It was very dark with poor table lighting and at times the music from the entertainment so loud we couldn't talk at all. Finally, at the VIP check out I had to get an exit pass or they would not let us leave. I've NEVER experienced this before travelling to 40 countries around the world. You literally have to present a pass that indicates you're settled your bill or the bell staff will physically detain you. I was shocked because this is an all inclusive family resort which requires prepayment so I can't imagine that people are skipping out on the gift shop bill. It made me feel like they didn't trust us so I won't ever be back.