Good: Customer service by employees at the front desk was great, nothing to complain about. Walking distance to the Ontario convention center is great.
Bad: Rooms are getting a little run down. Our electronic door tap opener was broken and we had to have staff open our room for us, but twice we were left out of our room for like 10-15 minutes until being able to get in.
Worst: these hotel rooms at this property are more like those of an apartment complex. There were other trashy guests below us who were literally screaming and swearing at each other until well into the middle of the night. Slamming into walls, throwing things. My entire family felt incredibly unsafe because of this. And the guests across the way had their door open, were blaring music until all hours of the night, had ladies coming and going dressed like prostitutes, and made the entire surrounding area smell like marijuana. Live life however you want, but not when you’re at a hotel with other guests and families nearby. Of course we didn’t want to report anything to the hotel or the police because we didn’t want any trouble or retaliation from the trashy guests, so we just shut up and took it like all the descent people of the world have to constantly do. Would absolutely never stay here again because of this, and it’s sad because it isn’t about the property or the location itself, just the guests that were there. Maybe we just had bad luck.