On check in, room was of course not available. Since we had reserved a suite, we were advised that the room would be cleaned as a priority and advised that it would be ready at 1 PM. We waited and hour and were then told it would be 3 PM. They offered to call our cell when the room was ready and did not. We came back to the property at 3:15 PM and they handed us the key with no comment. So, the staff made a point of making sure the room was not ready until 3 PM. On 2nd night, housekeeping left the door to our suite open after cleaning! We complained to the front desk and asked to speak with a manager who, of course, never contacted us. One of the worst hotel experiences ever. We will never stay at another IH. Property.