Definitely a 5 star experience, the staff was incredible from the start, a glass of Spple Champagne, then they got us checked in, parked our car and brought up our luggage. Dinner in their hotel restaurant was superb. They set up our tour for the next day at Auschwitz. With pick up at the hotel. The bed was so incredibly comfortable, the room was spacious. Our tour pick up was at 6:00 am, they had a to go breakfast waiting for us along with a cup of coffee. Their hotel breakfast was also incredible along with everyone we came into contact with.