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ANA InterContinental Beppu Resort & Spa by IHG

5.0 star property
Mountain hotel with spa, near Hells of Beppu

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Photo gallery for ANA InterContinental Beppu Resort & Spa by IHG

Exterior - ANA InterContinental Beppu Resort & Spa by IHG (Beppu)
Lobby - ANA InterContinental Beppu Resort & Spa by IHG (Beppu)
Executive lounge - ANA InterContinental Beppu Resort & Spa by IHG (Beppu)
Outdoor pool, open 9:00 AM to 7:00 PM, pool cabanas (surcharge) - ANA InterContinental Beppu Resort & Spa by IHG (Beppu)
View from room - ANA InterContinental Beppu Resort & Spa by IHG (Beppu)
Escape to the serene surroundings of ANA InterContinental Beppu Resort & Spa, an IHG Hotel. Unwind with a soothing massage or indulge in local cuisine at one of the two on-site restaurants. The resort features a mineral hot spring, sauna, and outdoor pool with cabanas for relaxation.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Connecting rooms available
  • Bar
  • Spa
  • Gym
  • Onsen

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Hot tub

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Separate bath and shower
  • Separate dining area
  • Daily housekeeping
The current price is HK$2,942
HK$3,721 total
9 Dec - 10 Dec

Why we love this property

Wellness in the mountains
Daily spa treatments and mineral hot springs await at this mountain hotel. Relax with massages, sauna sessions, and deep soaking tubs after gym workouts.
Mountain art and luxury
Discover local artists' works displayed throughout this mountain hotel. A poolside restaurant complements the luxurious setting with panoramic views.
Dine your way
Savour local cuisine at 2 restaurants or sip drinks at the bar. The cafe beckons for casual bites. Modern European, international, and vegan options await.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Classic Room

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 62 sq m
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, City View (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed, City View (Beppu City View)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Accessible, Non Smoking (Private Onsen, Lounge Access)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, Accessible, Non Smoking (Private Onsen, Lounge Access)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Accessible, Non Smoking (Dining, Private Onsen, Lounge Access)

Room amenity

Club Suite, 1 Bedroom, Accessible, Non Smoking (Dining, Private Onsen, Lounge Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 102 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 62 sq m
  • Mountain view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Single Bed (Panorama)

Room amenity

Suite, 1 Single Bed (Panorama)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 145 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Premium Suite, 1 Single Bed (Panorama)

Room amenity

Premium Suite, 1 Single Bed (Panorama)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 212 sq m
  • Ocean view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Club Suite, 1 Bedroom, Accessible Bathtub, Club lounge access (Dining, Hot Tub)

Room amenity

Club Suite, 1 Bedroom, Accessible Bathtub, Club lounge access (Dining, Hot Tub)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 96 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room (Upgraded)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room (Upgraded)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Accessible, Non Smoking (Private Onsen, Lounge Access)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed, Accessible, Non Smoking (Private Onsen, Lounge Access)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View (Beppu City View, Top Floor)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed, City View (Beppu City View, Top Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Accessible, Club lounge access (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, Accessible, Club lounge access (Beppu City View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite

Premium bedding, down duvets, memory-foam beds, free minibar items

Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 85 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Twin Bed

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The price is HK$1,551
HK$1,737 total
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About the area

Map
499-18 Oaza Kannawa, Beppu, Oita, 874-0000

What's nearby

  • Myoban Onsen - 1 min walk - 0.2 km
  • Boiling Hell Hot Springs - 20 min walk - 1.7 km
  • Hells of Beppu - 3 min drive - 1.9 km
  • Sea Hell Hot Springs - 4 min drive - 2.2 km
  • Hyotan Hot Spring - 5 min drive - 2.6 km

Getting around

  • Oita (OIT) - 48 min drive
  • Beppu Station - 26 min drive
  • Minami-Yufu Station - 34 min drive
  • Oita Station - 34 min drive
  • Free train station pickup
  • Free train station drop-off

Restaurants

  • ‪Cafeteria Umi - ‬4 min drive
  • ‪岡本屋売店 - ‬11 min walk
  • ‪地獄蒸し工房鉄輪 - ‬5 min drive
  • ‪極楽饅頭 - ‬5 min drive
  • ‪明礬うどん - ‬2 min drive

About this property

ANA InterContinental Beppu Resort & Spa by IHG

ANA InterContinental Beppu Resort & Spa by IHG puts you within a 10-minute drive of Hells of Beppu and African Safari. Guests can be pampered with massages at the spa, and Elements, one of 2 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a 24-hour fitness centre. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 89 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 20
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Free uncovered on-site valet parking
    • Free uncovered on-site extended parking
    • Wheelchair-accessible parking on site
    • Limited self- and valet parking on-site
DONE

Transfers

    • Free train station shuttle from 10:30 AM to 5:00 PM
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Bed rails

What to do

  • Hot springs

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • An outdoor pool
  • Bike parking
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 120
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating
  • Stocked minibar (select free items)
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory-foam mattress
  • Free cot/infant bed

What to enjoy

  • Balcony
  • Separate dining area

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Geta (wooden sandals)

Special features

Spa

HARNN Heritage Spa has 3 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a hot tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 5:00 AM and midnight.

Dining

Elements – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Atelier – This fine-dining restaurant specialises in Modern European cuisine and only serves dinner. Reservations are required. Open daily.
On-site venue No. 3 – bar. Open daily.
豊後前 霧翠 – This fine-dining restaurant serves lunch and dinner. Reservations are required. Open daily.
Lounge – This lobby lounge only serves light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 5500 for adults and JPY 2750 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from April 13 2026 to April 17 2026 (dates subject to change):
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for JPY 12000.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM
  • Guests under 17 years old are not allowed in the fitness facility
  • Hot springs access available from 5:00 AM to midnight
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

ANA InterContinental Beppu Resort Spa
ANA InterContinental Beppu Resort Spa an IHG Hotel
ANA InterContinental Beppu Resort & Spa by IHG Hotel
ANA InterContinental Beppu Resort & Spa by IHG Beppu
ANA InterContinental Beppu Resort & Spa by IHG Hotel Beppu

Frequently asked questions

Does ANA InterContinental Beppu Resort & Spa by IHG offer free cancellation for a full refund?

Yes, ANA InterContinental Beppu Resort & Spa by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ANA InterContinental Beppu Resort & Spa by IHG?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 7:00 PM. The swimming pool will be unavailable from April 13 2026 to April 17 2026 (dates subject to change).

Are pets allowed at ANA InterContinental Beppu Resort & Spa by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at ANA InterContinental Beppu Resort & Spa by IHG?

Yes, there's free self, valet and extended parking. Parking spaces may be limited.

What are the check-in and check-out times at ANA InterContinental Beppu Resort & Spa by IHG?

Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

What is there to do at ANA InterContinental Beppu Resort & Spa by IHG and nearby?

On-site recreation at ANA InterContinental Beppu Resort & Spa by IHG includes hot springs. Indulge in a treatment at the spa and soothe your senses in the hot tub. ANA InterContinental Beppu Resort & Spa by IHG also has an outdoor pool and a 24-hour fitness centre, as well as a sauna.

Are there restaurants at or near ANA InterContinental Beppu Resort & Spa by IHG?

Yes, there are 2 on-site restaurants, featuring local and international cuisine.

Does ANA InterContinental Beppu Resort & Spa by IHG have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does ANA InterContinental Beppu Resort & Spa by IHG have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around ANA InterContinental Beppu Resort & Spa by IHG like?

ANA InterContinental Beppu Resort & Spa by IHG is located a short 3-minute walk from Myoban Onsen.

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Reviews

ANA InterContinental Beppu Resort & Spa by IHG Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities

Popular mentions

Service staff
Room
View

Reviews

8/10 Very good

The hotel is well situated with a nice view of all the hot springs and the bay. It also has nice facility. However it’s a bit pricy.
Chui Wah Jane, 2-night trip

10/10 Exceptional

Wonderful experience
HO MAN, 1-night trip

10/10 Exceptional

All staff are very polite and helpfully , the swimming is good with the nice view of Beppu , and the breakfast have plenty of choice
kin man, 2-night trip

10/10 Exceptional

Wonderful place to enjoy the hills and geotherrmal sites around Beppu. This is a beautiful resort with wonderful facilities and exceedingly helpful staff.
Robert J, 3-night trip

10/10 Exceptional

Great stay!
yu sin eugene, 1-night trip

10/10 Exceptional

Love 2 go again
Masatami, 1-night trip

10/10 Exceptional

Spectacular views of the surrounding nature, quality of the hotel design, materials and construction.
Antonius, 3-night trip

10/10 Exceptional

Amazing hotel! The rooms, property and staff are top notch! If you want a truly memorable experience, from beautifully designed rooms to incredible service - this hotel is a dream!
Mark, 4-night trip

10/10 Exceptional

The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.
Mary, 4-night trip

10/10 Exceptional

Outstanding customer service! Beautiful room with private onsen! Best hotel by far in Beppu!
Alexis, 2-night trip

10/10 Exceptional

Best view

Clean onset, perfect service, impressive view, wide room, normal breakfast.
Jeong sam, 2-night trip

10/10 Exceptional

Amazing 5 star experience

This was the best hotel experience ever. All the staff was amazing and spoke every language that we needed.
Brian, 1-night trip

10/10 Exceptional

Very nice!
TOMOMASA, 2-night trip

10/10 Exceptional

Best part of Beppu

Resort was amazing with great onsen. We stayed in all through our stay because of snow and it was so nice and cozy. French restaurant within the hotel was also superb. When we were leaving- we had to put on snowchains because of the snow and it was such a hard work and the staff (Takahashi and few other staff were there for us) was so helpful and put them on our tires for us. Also I left my novel in the room and they are shipping it back to me for free and i am very grateful. Thank you so much for the amazing experience.
Kyungmi, 1-night trip

10/10 Exceptional

Ana intercontinental beppu

View was amazing Room was very clean and quality of furnishes top notch Service was great Breakfast selection very good
choey, 2-night trip

10/10 Exceptional

From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression Everyone went out of their way to provide extra service to suit are needs Over the last 50 years of extensive travel, this is the first hotel we would actually return to
Susan, 6-night trip

10/10 Exceptional

Staff’s attention to every detail.
Hung Tak, 2-night trip

10/10 Exceptional

Wonderful experience. Nice staff and caring service. Spacious and clean room.
Yuk Shan, 2-night trip

10/10 Exceptional

I will go again. very good.
Sanghyun, 1-night trip

10/10 Exceptional

Excellent
Hin Lun, 3-night trip

8/10 Very good

Very nice
Yoshiaki, 1-night trip

10/10 Exceptional

We visited for two nights and three days to celebrate our daughter’s second birthday. I’d like to express my sincere gratitude to each and every staff member for their exceptional kindness and hospitality. Thanks to all of you, we were able to create truly special memories for our daughter, who has just turned 24 months old. Everything—from the cleanliness of our room, the quality of food and beverage outlets, to the pool and onsen—was outstanding. I would gladly give a perfect score for all the facilities and services. Special thanks to Faye for assisting with our check-in, and to Takamura and Oishi (apologies if I’ve misspelled your names) for helping us make a restaurant reservation in Beppu city. I’m also thankful to the staff who kindly assisted with check-out and valet service around 11 a.m. on the 19th. While I may not remember every name, please know that we truly appreciated everyone’s efforts. As a five-star hotel, the facilities and services were, of course, excellent—but what made our stay truly unforgettable was the warm and genuine hospitality of the staff. My wife, daughter, and I were able to enjoy a wonderful, happy holiday thanks to all of you.
CHOONG MIN, 2-night trip

10/10 Exceptional

no
SIN MAN, 1-night trip

8/10 Very good

Great stay except for one issue

It was amazing, we had a great time and the room was beautiful with a great view. We encountered one problem. After using the onsen facilities including the dry sauna, the next day, the rooms were swapped. The women's room became the men's and the men's room became the women's room. The steam room in the men's room was out of order which was disappointing. We went to this hotel for the their onsen (hot springs) facilities, I wish we were told in advance that the steam room was out of order. We did not enjoy all of the facilities especially after paying such a high price for the room.
Joyce, 1-night trip

4/10 Fair

As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well.. I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers. The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.
Iko, 2-night trip