This stay was 1/2 way through a 10 day trip and was strategically selected because their ad said laundry. When we arrived there was no laundry, and we ended up having to walk over 1/2 a mile (1.7k) to a laundry mat, then haul our wet clothes back and hang them all over the patio. I mentioned that the room was supposed to have laundry, and they said I was wrong. I took a screenshot of their expedia ad and texted it to them and they said nothing.
Check-in was disorganized, their communications state that the front desk is open from 14:00-20:00. There is no front desk this is an unmarked apartment in the city, I had to wait on the street for about 15 minutes until someone showed up. The person that showed up was very friendly and welcoming, except for the laundry conversation.
The room is very small and had ants all over the place.
Checking out was also annoying, they have key lockbox on the street to leave your key when you leave. They send you the passcode which was fine, but the lockbox doesn't work, meaning when I close the box it doesn't lock, with a slight tug anyone can take the key out. I was worried someone would take the keys go in the apartment and steal stuff then they'd blame me.
The location was decent and they had a parking lot available across the street, and was a block from the train station. The first night was very loud due to a live band across the street playing until a little after 23:00, our second night was fine with not disturbances.