8/10 很好
2024年8月21日
Comfy hotel but in need of Service training !
Overall the hotel stay was satisfactory. However, we have had problems during checking in and checking out. First they gave us the wrong type of room because they run out of the room type which I have booked. Instead of upgrading us , they downgraded us to a smaller room without telling me. I only found out after been to the room in person. The receptionist refused to admit the mistake initially and refuse to do anything until I firmly demanded resolution and was going to make a formal complain. Then we have been upgraded and given free breakfast for compensation. When we checked out, they again, made a mistake on our bill. Took 20 mins standing on the front desk without resolving it. We refused to pay the extra because we have booked online 2 months before and the room price was set during online booking. The staff said the room fee paid wasn’t enough. I just told them to talk to their booking platform and refused to pay. This was quite ridiculous as I never experienced something like that before. Other than that, the hotel was clean and comfortable to stay. A bit off the usual tourist spots but not far from the Grand Palace by taxi.
Yui
Yui (5 晚友伴旅程)
Hotels.com 真實旅客評價
