Schönes Hotel, top Personal, gutes Essen. Gut gelegen für Ausflüge aufs Wasser oder für Parties aber andere All Inclusive Resorts um Cancun herum aber vor allem in Playa del Carmen bieten mehr fürs gleiche Geld.
真實旅客
5 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月3日
Ashley
Ashley (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Me encantó el hotel moderno
Natali
Natali (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
Great getaway, and relax to enjoy the sun.
Overall, a great experience. The hotel is clean, and the staff is friendly and accommodating. All the restaurants serve excellent food, with the Italian restaurant being my personal favorite. The manager reached out to ensure we were well taken care of, adding a thoughtful touch that made the trip even more enjoyable. Overall, it’s a fantastic place to relax and soak up the sun.
Benjamin
Benjamin (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Sylvanus
Sylvanus (4 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Monte
Monte (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月30日
Katie
Katie (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Amazing stay
It’s was amazing. Great staff very good food and the rooms a very clean. I highly recommend it.
Nathali
Nathali (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月12日
I had discovered black mold in my room. I made mention to the smell upon check in and the guy said he didn’t notice a smell and he may be used to it cause he’s there everyday. Come my 2nd night I'm in the mirror and noticed black mold all around the baseboards. I called for a manager, he never came to speak to me. At checkout I was asked to sign a waiver that basically stated I wouldn’t sue and they offered to upgrade my next stay. I decided to call corporate and open a complaint and it’s been a week nobody has reached back out and I sent pics of mold in my room.
Monique
Monique (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月12日
Customer service was good , but if you want a good food and good drink , it’s not recommended . First time In my life I could not feel I drunk alcohol . I think they mix it with water or something. They use very low quality alcohol and if you want a good one and even are ok to pay extra they said we can only sell the bottle . The buffet is a joke . Tried the Italian. Restaurant and it was not bad . Mediterranean restaurant was close which I would love to try .
Arbel
Arbel (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月12日
Franky Joe
Franky Joe (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月12日
I was drugged and confined to my room until cab driver was paid 1000s hotel staff were all aware of this, after my sister wired 1000s of dollars I was allowed to leave so drugged up I don’t even remember the flight home.
Jack
Jack (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
The property was great, but we didn’t get our bottle of wine.
Michael
Michael (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月11日
I liked the customer service & party atmosphere. The food could use some work. Very little dining options
Vanessa
Vanessa (6 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月11日
Terrible just terrible. We stayed here last January and we have stay at other breathless resort, so we know what to expect. Staff is just miserable not professional at all. Screaming at us because we put our towels on a Bali bed that had no signs that they are for bottle service. Went to the upstairs pool brought over food was talking to my husband and the lifeguard starts screaming at us about the food. Now mind you the grill is right next to the pool and there was no signs for no food in that area. Went back downstairs because of the wind only to find out all but one Bali bed is taken and not a single person paid for them. Went to talk to a manager in Xhale and Mar at the front desk was talking to another worker laughing and making fun of my issues. I might not speak Spanish but I do understand a lot of it. Food was completely horrible and under cooked. I'm surprised that no one has gotten food poisoning yet. There is and was no communication with the staff and its customers. They tell you everything is on the app, well that would be great if it had any correct information. You never knew what restaurants were opened or closed or the correct times, the app would tell you one thing, and your concierge would tell you another. Activities that's a joke. They had nothing.
Just spend your money at a different resort. You have 20 at least right where this one was. I know we will not be back and it's a shame bc it was our goto place.
Kimberly
Kimberly (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月11日
Fun resort. Always games and entertainment (sometimes live music) around the pool. Entertainment at night (live music, fire show). Uncle Charlie and David were great activity hosts. The room was terrific, very big, great views, although the water in the shower had a putrid smell, my skin always stank afterwards. The 24/7 room service is great! The restaurants aren't open for lunch, just the buffet (Spoon) which was terrific, and a pizza place by the pool which was also delicious. There's also another burger type place at Xcelerate pool. They alternate between which restaurants are open each night. The international buffet (fish nets) was really good, steak was top notch.
I would not recommend paying for the Xhale package - you get access to a third pool, and private bar/lounge on the ground level. Be sure to take money will you, as tipping is expected.
The bar tenders were really great, and came up with all different cocktails to try.
Lacey
Lacey (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Travis Jacob
Travis Jacob (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Excelente hotel oaracdecaansar y pasarla bien 👍 todos son bien atentos muchas gracias 🙏
Yaisel
Yaisel (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月10日
Denise
Denise (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月8日
The hotel is excellent, the beach is very nice and there is access to the catamarans for excursions. The food is 10/10. The buffet has an impressive variety of dishes.