I have been to this hotel many times before but this was my first last 3 years. The room and facility is as we expected but staff there is getting bad. Some are really nice and smile while other did terrible job. E.g. when I check in, the receptionist keeps talking to her colleague. I then got the key and go to the room only to found out she gave me a room that has been occupied by someone else. How terrible and she just gave me another room without even say sorry. The next morning I found out I have to pay extra for my breakfast. This is strange as I clearly have my breakfast included when booking via Hotels.com. Eventually I solved it by contacting Hotels.com and they talked to the hotel directly. However, this is really bad experience especially my GM is with me this trip. Will not come again unless necessary.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2019年3月26日
酒店非常不错
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Don
Don (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月2日
Please replace mattresses & pillows
Bed was old & saggy. Pillows too bulky. Not a comfortable night at all.
Enrique
Enrique (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月1日
Good hotel
Albert
Albert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Great
Great service
Jose
Jose (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月31日
Sumner
Sumner (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月31日
Housekeeping never made the bed or brought fresh towels for any day of our 3 night stay!
Rodney
Rodney (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月29日
Good stay
The stay overall was good. It is a dated hotel but the rooms are nice. When we first arrived we were placed in a room with a horribly strong mildew/mold smell. The wooden floors in the entry way had a large black spot/rot and visibly you can tell it was water damage. The smell was very strong and my son got a headache. The front desk staff were awesome and moved us right away into a room that was much better. The floors were not damaged and there was no smell. The new room was very clean.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Enrique juan
Enrique juan (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Alejandro
Alejandro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Great room
Cleanliness and friendly
Accommodating
Fred
Fred (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Large hotel and convention center. Convenient for our family. No complimentary breakfast which I find unusual in today’s market, most hotels offer some kind of complimentary breakfast. I find it insanely ridiculous that they charge to park my car. Really what are people supposed to do with their cars. Total junk fee, a ripoff!
John
John (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月9日
Clean hotel. Hospitality was poor. Not the friendliest staff. During check in, there were 3 employees at front desk. Had me wait so they can finish their conversation together. While checking in, the man barely said anything to me, other than he needed my ID and card. No greeting/nothing. In the morning, tried to ask about breakfast. My reservation included 2 breakfast. Only gave me voucher for 1. Worst service, but hotel is clean.