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Gem Riverside Hotel Hoi An

4.0 star property
Family-friendly hotel with outdoor pool, near Hoi An Cloth Market

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Photo gallery for Gem Riverside Hotel Hoi An

Balcony view
Breakfast, lunch, dinner served; local and international cuisine
Minibar, in-room safe, desk, laptop workspace
Front of property
Balcony view
In the heart of Hoi An, Gem Riverside Hotel Hoi An offers a tranquil retreat with a poolside bar, garden views, and soothing spa treatments. Enjoy local and international flavors at Ruby Restaurant or explore nearby Tan Ky House while kids play at the playground.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Free parking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free use of bicycles
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Pool bar
  • Room service
  • Spa services

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Playground on-site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Garden

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Portable fan
  • 76 sq m
  • 2 bedrooms
  • River view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Queen Bed

View all photos for Family Room, Pool View, Ground Floor

Minibar, in-room safe, desk, laptop workspace

Family Room, Pool View, Ground Floor

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
4 bedrooms
Portable fan
  • 50 sq m
  • 4 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, Balcony, River View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
  • 38 sq m
  • River view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub

Minibar, in-room safe, desk, laptop workspace

Family Quadruple Room, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
7 bedrooms
  • 50 sq m
  • 7 bedrooms
  • River view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, Connecting Rooms, River View

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Connecting Rooms, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
  • 80 sq m
  • 1 bedroom
  • River view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Double Room, City View, Corner

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
5 bedrooms
Portable fan
  • 36 sq m
  • 5 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Balcony, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
14 bedrooms
  • 40 sq m
  • 14 bedrooms
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
Hairdryer
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Outdoor pool

The Saga Hotel Hoi An

  • Pool
  • Free breakfast
  • Spa
  • Free parking
10.0 out of 10, Exceptional, 161 reviews
The price is HK$422
HK$480 total
includes taxes & fees
23 Aug - 24 Aug
The Saga Hotel Hoi An
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About the area

Map
14, Luong Nhu Bich Street, Hoi An, Da Nang

What's nearby

  • Hoi An Market - 7 min walk - 0.6 km
  • Hoi An Cloth Market - 8 min walk - 0.7 km
  • Hoi An Night Market - 13 min walk - 1.2 km
  • Chua Cau - 13 min walk - 1.2 km
  • An Bang Beach - 8 min drive - 5.9 km

Getting around

  • Da Nang (DAD-Da Nang Intl.) - 55 min drive
  • Ga Thanh Khe Station - 31 min drive
  • Da Nang Station - 32 min drive
  • Ga Le Trach Station - 41 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Market Terrace - ‬8 min walk
  • ‪The Noodle House - ‬9 min walk
  • ‪Hải Sản Hội An - ‬12 min walk
  • ‪Mr. Son - ‬4 min drive
  • ‪Red Sail - ‬11 min walk

About this property

Gem Riverside Hotel Hoi An

When you stay at Gem Riverside Hotel Hoi An, you'll be a short five-minute drive from Hoi An Market and Hoi An Night Market. Guests can indulge in massages and enjoy local and international cuisine at Ruby Restaurant, which is open for breakfast, lunch and dinner. Other highlights include an outdoor pool, a poolside bar and a snack bar/deli. Fellow travellers love the helpful staff.

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 59 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 15
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The property charges 3 per cent for credit card payments
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Children aged 2 and younger eat free breakfast
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free on-site self-parking
    • On-site parking is limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Beach shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Childcare in room (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Ecotours
  • Scooter/moped hire
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Spa services
  • Lockers available
  • Reception hall
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Lowered plug sockets in bathroom
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Portable fan
  • Minibar
  • Electric kettle
  • Slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Ruby Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately VND 200000 for adults and VND 150000 for children
  • Airport shuttle service is offered for an extra charge of VND 350000 per vehicle (one-way. Maximum occupancy 4)
  • Beach shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Restaurant
  • Full-service spa

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for VND 400000 per day
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 9:30 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 205207203

Also known as

Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Frequently asked questions

Does Gem Riverside Hotel Hoi An offer free cancellation for a full refund?

Yes, Gem Riverside Hotel Hoi An does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Gem Riverside Hotel Hoi An?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:30 PM.

Are pets allowed at Gem Riverside Hotel Hoi An?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Gem Riverside Hotel Hoi An?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Gem Riverside Hotel Hoi An?

Yes, an airport shuttle is available. The charge is VND 350000 per vehicle one-way.

What are the check-in and check-out times at Gem Riverside Hotel Hoi An?

Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Gem Riverside Hotel Hoi An?

No, this hotel doesn't have a casino, but Crown Games Club (25-min drive) is nearby.

What is there to do at Gem Riverside Hotel Hoi An and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Are there restaurants at or near Gem Riverside Hotel Hoi An?

Yes, Ruby Restaurant offers local and international cuisine.

What's the area around Gem Riverside Hotel Hoi An like?

Gem Riverside Hotel Hoi An is in the heart of Hoi An, a short 11-minute walk from Hoi An Market and 18 minutes' walk from Hoi An Night Market.

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Gem Riverside Hotel Hoi An Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Breakfast
Towns
Biking
Old town
Market
Walking
Balcony

What guests liked

  • The pool was consistently described as clean, fantastic, and amazing, providing a refreshing escape from the heat. (15 reviews)
  • The breakfast buffet was delicious and plentiful with a wide variety of food options. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Wonderful we loved this place we will definitely come back some day frount dest were wonderful frendly and accommodating the breakfast was amazing the rooms wonderful clean spacus you will be amazed and the spa for massages please do the massages out of this world wonderful
Jacqueline, 2-night trip

10/10 Excellent

Amazing and helpful staff Helped arrange a great tour for me
Nishani, 2-night trip

10/10 Excellent

Great hotel outside the hustle of old town but close enough for a short walk over. Room was great, large beds for the kids and outdoor bathroom was a hit. Pool was great to cool off in at the end of the day. Free bike hire and pick/up drop off service very easy.
Simon, 3-night trip

10/10 Excellent

Excellent place, very clean. Ruby is the best. Thank you so much.
SAMUEL, 1-night trip

8/10 Good

Great hotel and super friendly team

Lovely people running the hotel super friendly and great advice. Nice pool area and lovely lanterns in the evening. The only issue we had was room had a damp smell but we opened to air as much as we could to improve it. Good breakfast, absolutely enjoyed our stay here.
susan, 4-night trip

10/10 Excellent

A very nice hotel with clean rooms and surroundings. Ruby and Hung will ensure you have a pleasant stay.
Wayne, 5-night trip

10/10 Excellent

Staff is extremly helpful.

8/10 Good

Nice hotel

11 minutes walk across the bridge to the market so it’s convenient but quiet so that was nice.
May, 2-night trip

10/10 Excellent

Quiet area. Large room and comfortable beds. Staff is awesome They offer good transportation and activity ticket, better price than doing it by ourselves on site.
Manon, 3-night trip

10/10 Excellent

This is a very clean and comfortable hotel with amazing staff, especially Ruby. Ruby is so helpful she is the main reason you will want revisit this hotel.
Wayne, 5-night trip

10/10 Excellent

Really nice hotel, free breakfast, staff was amazing and kind highly recommended

10/10 Excellent

Amazing stay in Hoi An! Staff is amazing, helpful, and extremely nice! Away from the craziness of Hoi An Ancient Town but still walking distance on the other side of the river. 10/10 recommend.
Thao-Vy, 2-night trip

10/10 Excellent

Front desk is very friendly and helpfully.
WAI PENG, 2-night trip

10/10 Excellent

Great service! We loved the pool area!
Anders, 4-night trip

10/10 Excellent

The staff were so friendly and helpful
Lisa, 3-night trip

10/10 Excellent

Nice staff. Limited breakfast choices. Hotel does not offer water in the lobby.
anne-marie, 2-night trip

8/10 Good

Unfortunately, I did not spend a lot of time in this hotel. Vietjet Air moved my original flight from 11:30 AM to 7:30 PM. Tried to change it back but the people are pretty rude and don’t speak good English and the flight was also delayed and so I got to the hotel at 11:00 PM and since the hotel is fullly booked they cannot accommodate me for a late checkout so I can visit Hoi An city before my trip to Da Nang. It’s not their fault. I blame Vietjet Air.
Rodolfo, 1-night trip

10/10 Excellent

Amazing loved every minute the staff were so helpful!!
Amelia, 4-night trip

10/10 Excellent

Great staffs and customer service
Tam, 3-night trip

10/10 Excellent

Our family of four stayed at the Gem Riverside Hotel for 5 nights. We were very satisfied with our stay. The staff is excellent and the property was fantastic. If ever in the area, we'd definitely stay here again.
Ryan, 5-night trip

10/10 Excellent

Excellent

Amazing hotel! Staff are super friendly and accommodating! They treated us like family and made us feel at home! Definitely recommend staying here!
4-night trip

8/10 Good

Nice place but far from the old town…
Tuan, 5-night trip

10/10 Excellent

The location is great, the staff very friendly and helpful. Wonderful breakfast, walkable to everywhere. Loved.
Gerda, 2-night trip

8/10 Good

Great Hotel. Staff are very kind and helpful. They offer extended services like discount taxi arrangements, laundry service, in-room massage, late check out. Will consider staying here again. Free bicycle rental was also great. The only downside I found was since room water heater tank is small, it is very hard to fill bath tub with hot water.
Ryota Lucas, 2-night trip

10/10 Excellent

It was absolutely amazing. The staff was fantastic. Nothing more to say.
John Erik, 5-night trip