52F Building 2, Fortune And Finance, Center, No37 Eastern Jiefang Road, Hangzhou, Zhejiang, 310020
What's nearby
Wushan Night Market - 4 min drive - 4.7 km
West Lake - 5 min drive - 5.3 km
Wulin Square - 6 min drive - 6.7 km
Broken Bridge - 7 min drive - 7.2 km
Hangzhou Tower Shopping Mall - 7 min drive - 7.7 km
Getting around
Hangzhou (HGH-Xiaoshan Intl.) - 18 min drive
Hangzhou Station - 8 min drive
East Railway Station (East Square) Station - 14 min drive
Hangzhou East Railway Station - 15 min drive
Citizen Center Metro Station - 7 min walk
Chengxing Road Station - 15 min walk
Jiangjin Road Station - 16 min walk
Restaurants
德克士 - 2 min drive
禾绿回转寿司 - 20 min walk
锦香来 - 5 min walk
川味观 - 20 min walk
明洞韩国料理 - 1 min drive
About this property
Mercure Hangzhou Qianjiang
Mercure Hangzhou Qianjiang puts you a short five-minute drive from West Lake. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Cui Yuan, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this Art Deco hotel include a bar/lounge and a garden. The property is only a short walk to public transportation: Citizen Center Metro Station is 7 minutes and Chengxing Road Station is 15 minutes.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
162 rooms
Arranged over 52 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
On-site parking is limited
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Room service
Water dispenser
Travelling with children
Toys
Children's books
What to do
Access to nearby indoor pool
Working away
Business centre
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2018
Safe-deposit box at front desk
Garden
24-hour fitness centre
Shopping centre on-site
No plastic coffee stirrers
No plastic drinking straws
Reusable cups only
Art Deco architecture
Accessibility
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Room amenities
Be entertained
55-inch flat-screen TV
Digital TV channels
Films for purchase
Home comfort
Air conditioning and heating
Minibar
Coffee/tea maker
Slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Premium bedding
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Dining
Cui Yuan – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 69 for adults and CNY 69 for children
Laundry facilities are available for an extra charge of CNY 200 per stay
There is a service fee of CNY 200 per stay
Parking
Parking height restrictions apply
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Mercure Hangzhou Qianjiang Hotel
Mercure Hangzhou Qianjiang Hangzhou
Mercure Hangzhou Qianjiang Hotel Hangzhou
Frequently asked questions
Does Mercure Hangzhou Qianjiang offer free cancellation for a full refund?
Yes, Mercure Hangzhou Qianjiang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Hangzhou Qianjiang?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Hangzhou Qianjiang?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Mercure Hangzhou Qianjiang?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Mercure Hangzhou Qianjiang and nearby?
Mercure Hangzhou Qianjiang has a 24-hour fitness centre and a garden, as well as access to a nearby indoor pool.
Are there restaurants at or near Mercure Hangzhou Qianjiang?
Yes, Cui Yuan offers international cuisine.
What's the area around Mercure Hangzhou Qianjiang like?
Mercure Hangzhou Qianjiang is in Qianjiang New Town, a short 7-minute walk from Citizen Center Metro Station and 18 minutes' walk from MIXC Mall.
Mercure Hangzhou Qianjiang Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
7.8/10
Staff & service
7.4/10
Amenities
8.4/10
Property conditions & facilities
Reviews
10/10 Exceptional
6 December 2019
good stay, would go again
the stay was great. good location and very scenic view from the lobby. the hotel room is small but very nice and super affordable. the breakfast buffet was limited but still good enough; the price is a 1/4 of what i'm used to paying so i thought that was a deal.
Jacob
Jacob, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
10 April 2019
Awful customer service
I’m afraid I’m guilty of staying in many great hotels and never getting round to leaving positive reviews.
Unfortunately the Mercure Hangzhou has frustrated me so much into leaving a negative review. Whilst travelling in China and only having a small amount of conversational Manderin, you choose to pay a premium to stay in a Western (French) owned hotel with the expectation they speak English (or even French) Nobody speaks anything other than Chinese so everything is spoken into their phone to translate - which is effectively useless and incredibly aggravating.
You can’t charge breakfast or drinks to your room; apparently the bar/restaurant is a different company so individual charges for every transaction required - I’m not sure why they require a credit card deposit as you can’t use it for anything?!? Really don’t understand as bar is in the hotel lobby.
The rooms have unbelievably noising ventilation running all night keeping you awake. Trying to use the crazy light switches is “interesting”
As for customer service, I’m afraid it was just terrible start to finish. Management need to take a serious look at themselves and how they encourage the team to interact with their guests.
Ben
Ben, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
12 December 2018
It was close to our convention venue (Intercontinental Hotel) and reasonably price. Good value for money. Staff were friendly.
Verified traveller
4-night business trip
Verified Expedia guest review
4/10 Fair
19 November 2018
The hotel stank of smoke. Even tho a newly built hotel the rooms looked tired and were not cleaned properly. Bathroom smelt of clorine.
Possitive, staff were nice and very helpful with the lanague barrier.
Joe
Joe, 4-night trip
Verified Expedia guest review
8/10 Very good
7 November 2018
good
Chee Yuen
Chee Yuen, 2-night trip
Verified Hotels.com guest review
6/10 Good
29 October 2018
Did not meet my expectations
Actually, I was quite disappointed with the lack of English of some of the staff, as well as the cleanliness in the room. The shower glass was definitely not cleaned for a while and there was fluff in the room on the floor. The hotel has a wonderful view and nice facilities but lacks the basics to be a good quality hotel. As it is quite a new hotel, hopefully things will improve.
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 October 2018
Fabulous Views
Stay here for no other reason than the views. Simple accommodations, simple breakfast buffet. Staff are friendly and trying. Have no idea why housekeeping must run vacuum in lobby at 730am everyday. Very Loud machine.