On arrival I went to reception to check in the lovely lady there upgraded us from a standard family room to a superior family room. I was happy at her generosity, until we walked into our room! If this was a superior room, id hate to see what the standard room looked like! You walk in the door and your basically in the bathroom but also where the fridge is. Then there was a lounge with a queen bed and 3.other single beds. The queen bed felt like it was missing half the springs and the ones that were left stabbed you almost to death all night, the sigles not much better you just sunk into the middle of them unable to move. The whole room was dirty and smelt horrid. The carpets were filthy. One aircon that blew hot air but by the time it reached you the air was frozen and made a horrible broken fan noise and there where no extra blankets! Our third child that we paid extra for didnt even get a towel! The shower still had someones left over soap, the toilet was uncleaned. There was no restaurant or bar as advertised, the pool was filled in to now be a garden, rubbish all over the property. The $2 advertised laundry became $10. And the kicker was we couldnt even speak to anyone about our problems as we were the only guests reception was shut and the facility was unattended! Never ever will we stay in this hell hole again, run for the hills this place is an absolute dump and far from the resort it was advertised to be!
