"First, this is definitely NOT a five star resort. Maybe 3.5 or 4 stars, but that is it. The facilities are getting very dated…we had holes in our walls, and the quality of the villas just wasn’t very good. The game room had broken pool table, only one pool cue, and there were no darts for the dart board.
The majority of the restaurants were closed, which left us with the only options of a buffet, or Spanish restaurant for dinner. There is a bar, which stops serving food at 6pm…inconvenient and the food was not great.
The best way to describe the shuttles (tuk tuks) to get around the resort is FRUSTRATING. They always quoted 10-15 minutes. And would arrive anywhere from 2 to 20 minutes. And we would be waiting outside, while empty tuk tuks drove by and wouldn’t stop for us.
Which gets me to the most disappointing part of our 5 days. The staff was awful. Apathetic and couldn’t have cared less. And it wasn’t just one area of the resort. From the restaurants (the server behind the bar couldn’t bother to come to our tables to take our order), to the omelet station who refused to make omelets to order, to the chef who, when asked for a side of syrup, seemed very put out, went to the kitchen and never returned, to the person staffing the “clinic” who refused to give any first aid when my daughter was ill. They were all awful. We went to the Sheraton one night for dinner because of poor food options and they were amazing to us!! So friendly and attentive! Go there!"
