very nice room, wonderful meals (breakfast and dinner). excellence view from room and peaceful surronding.
but the safe in room was broken. and not very good shower head, although it was working.
真實旅客
8 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2017年2月14日
Warm, friendly.
Enjoy the atmosphere of the hotel.
Will stay again when I come back.
Hing Hung William
Hotels.com 真實旅客評價
8/10 很好
2017年2月6日
YUI CHIU
Hotels.com 真實旅客評價
2/10 欠佳
2016年7月29日
Horrible Service
Upon arrival, we were looking for a parking space and the horrible experience started at the same time. There were 2 car parks. One was right in front of the hotel and the other one was a uphill car park. Actually there were some spaces but all of them were literally occupied 2 spaces by 1 vehicle, and some of them even not parking at a parking space. Therefore, we had to go to the uphill car park. There was a very tiny road for vehicles to go up to the uphill car park but one of the car was not parking in a parking space so the road was even smaller than it should have been. Since that moment. I realised that people could park anywhere they wanted to. However, as one of our car was a SUV so it was difficult for us to pass through the little gap between the car and the tree on the tiny road. Of course, then we complained this to the reception staff while we check-in and their reply was it was impossible that we couldn't get through as they just saw a car bigger than mine squeezed through the gap. They just did not care accident would happen and they asked their customers to try their best to risk their properties. More importantly, their attitude was so poor. I also told them some of the cars were not literally parked in a space and they said they tried to contact the drivers and none of them were in the hotel. Real? None of them? JUST DONT LIVE IN THIS HOTEL AND THE RATING IS FAKE.
Jesus
Expedia 真實旅客評價
8/10 很好
2015年6月22日
Great Stay!
Friendly and helpful staff! The room was clean and roomy, but the lights were kind of too dim...
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Vanessa
Vanessa (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月8日
The hotel is lovely and was decorated stunningly for christmas. It was also nice to walk into town via the canal from the hotel too.
We had an issue with the electric in our room on our second night and it took 3 calls to reception and 40 minutes before someone came up to the room. We felt that the customer service on the whole could have been quicker.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Family road trip
This is a dog friendly property. The property is gorgeous and the service from the front office staff was excellent. Would recommend this to anyone travelling with their beloved fur baby
Shirley
Shirley (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月2日
More training needed
Check in is at 1500 but we areived early as i had a business meeting i thiight id areange at the hotel. The plan was to.have lunch.
We waited at the bar for about 10 minutes and there was no one at check out or to service. There was a number of guests waiting to be served.
We gave up on drinks and thought we would get started without.
Once this was concluded i joined my wife. Again i attempted to get a drink as there was a person behind the bar. I was told that its table service and she would come.across.
Over 10 minutes went by and i had to go back over to the bar to then get served.
We were the joined by freinds again we waitied at the bar. Which after a period of time the lady told me she had already said its table service so i should wait at my table.
Then in the evening the night porter looked like he had ironed his shirt with a toaster was serving drinks which looked an entirly new concept to him which i can fully understand.
The night sleep was poor because im not a fan of soft beds but i can only put that doen to my preference.
Overall i believe this is a lovely hotel with poor quality of staffing levels. More training needed on how to look after customers.
david
david (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Great place. Looking forward to returning.
Lovely staff
Though slightly understaffed. Needed an extra person to run between two stations as the bar was often left with people waiting to turn up.
The dinner in the restaurant was great. The service was good, but again I felt there should have been extra support.
It's a 50 minute walk to the centre of Oxford (definitely worth it as its mainly by the Thames) or a 6-10 minute bus ride.
Margaret
Margaret (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Shirley
Shirley (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
Really comfortable stay
Great stay at this recently refurbed hotel. Bed in double room was very comfortable, great having both a bath and a shower. Lovely Juliet balcony window with nice view. Hotel very dog friendly which was great for us and our dog. Parking availability was super and hotel only a short walk from bus stop right into Oxford. We also walked in along the riverbank - took about 40mins,
Shirley
Shirley (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月12日
Over night stay.
Room comfortable, good size. Lighting a bit dim for reading. Bathroom clean. Products good. Breakfast excellent. Porridge with honey and banana served from kitchen very good. De Caffe coffee lost none of taste.
Glenys
Glenys (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月11日
Great hotel, Fab service, check room locations!
Stayed one night for business trip. Room was very comfortable (as always) and reception and breakfast staff were above and beyond helpful (as always, and this is one of the reasons I come back so often). However, I stayed in an accessible room, which if you require this facility was excellent apart from the location. Ground floor main corridor with hard floors that bounce sound around. Also right by the lift which means people congragate, talk loudly and bash buttons etc at all times of the night. Then you're woken up by the staff going in and out of the store cupboard from the crack of dawn and the bashing their mop against the walls and doors as they clean the floors along the corridor. As I had already had a disturbed night due to chesty cough, a loud early morning banging on walls and doors was not the gentle wake up I wanted.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
Lovely Hotel Stay
Loved this hotel!! 10/10 would recommend!
Conveniently located, quiet, overall aesthetic and decor of the room and property is beautiful, and great accommodations for guests looking to be busy traveling around Oxford or just stay in!
Cameron
Cameron (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Nice hotel and great service.
It was very comfortable and friendly staff. Great breakfast too. Thanks