Good customer service/location but not comfortable
The bed and the pillows were not the most comfortable and when sitting on the toilet it had to be done sideways which isn't comfortable. The service was really good, when we requested extra pillows and the fan they happily obliged and allowed us to keep our car parked at the hotel after we had checked out which was really helpful l
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Aahad
Aahad (6 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 8 日
Billeder passer ikke
Dette er ikke en hotel, mere 2 lejligheder der er slået sammen, billederne passer ikke, alt er slidt inkl. seng, badeværelse og gulvtæppe. Dette gælder alle værelser.
Yasar
Yasar (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 5 日
Hôtel proche métro, commerces et restaurants
leila
leila (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 3 日
Horrific Check in
I had booked in with britannia inn hotel upon reaching there they said they don’t have room available so you need to go to another hotel we have talked to them to accommodate to you. I asked her if the room is better than what we have paid for already she said yes it is definitely an upgrade but when we reached after walking 10 minutes more that hotel named western hotel ilford have shifted us to their oldest building in which upon entering the corridor was smelling and then when we reached the room that was also smelling.
I asked the receptionist he provided with room freshener for only once and said give it back right now.
After that when we tried to sleep someone started fighting in the corridor and it was very loud few moment later someone was moved in our front room and even when they are going into the room by using the key the noise of even that thing was very clear in the room.
Then shower had only hot water cold water was non existent.
Overall it was a horrible horrible stay and also the check in process was even worst for me
Mohsin
Mohsin (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 1 日
Anu
Anu (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 28 日
Atul
Atul (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 28 日
Mr.
Mr. (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 26 日
Husk egen hovedpude
Hotellet er slidt men ok hyggeligt. De gør rent dagligt på værelserne og man får rene håndklæder hver dag!! Puderne er dårlige, så husk egen hovedpude
Karin
Karin (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 23 日
Lovely hotel, friendly staff. The rooms could do with being updated though.
Amanda
Amanda (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 22 日
Additional charges
It was okay for tge night. I was told to give a deposit of £100, which was strange as I have paid for the hotel use before coming to the hotel. I think that if they were going to ask for that it should have been incorporated into the payment, so that helps to consider the use of the hotel.
Steven
Steven (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 21 日
★☆☆☆☆ Absolutely awful — avoid this hotel!
Booked a family room for 3 nights, but when we arrived late after a long journey, we were told (only after paying a £100 deposit) that we couldn’t stay due to a "leak." We were sent to a disgusting “partner” hotel (Lucky 8) in a filthy alleyway full of rats and bins. The room was dirty, sheets and bathroom were filthy, and it was nothing like what we booked. I later saw reviews from others who had the exact same issue months ago — so clearly, they lie and scam customers regularly. We left in the middle of the night with two kids and had to find another hotel which was not easy. Total scam and false advertising. Do not book here. Hotel.com also don't want to take any responsibilities. The pictures did not give back how dirty was the room (especially the carpet and the beds) and the bathroom. Also the Top of the toilet seat was missing.
Krisztian
Krisztian (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 20 日
Have used hotel on quite a few occasions, always welcoming, clean basic rooms at a great price.
Room we stayed in this time was small bit everything we needed. Downside was guests above us had loose floorboards so heard every step and pigeons right outside our window making an awful noise constantly!
Rachel
Rachel (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 18 日
Seija
Seija (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 17 日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 16 日
Great value for money, great choice for a budget holiday
Alfie
Alfie (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 10 日
Fin pris, men...
Jeg hadde bodd på dette hotellet tidligere og likte at det var i nærheten av undergrunnen og i ei gate som føltes trygg. Jeg var derfor veldig skuffet da jeg etter innsjekking ble informert om at jeg skulle bo på et søsterhotell, som var lenger unna undergrunnen og i et område som ikke føltes like trygt på kveldstid.
Mari
Mari (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 9 日
Good value
Clean and daily maid service.
Leo
Leo (8 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 5 日
Failed to be even a basically decent hotel
I didn’t stay at this hotel as when I arrived they told me that the room was under maintenance and sent me to another hotel down the road. The room was okay, however it was outdated and needed some proper tlc. People were also going up and down the hall knocking on random doors at 12am making me extremely anxious. Breakfast was diabolical, with two hard boiled eggs, some fruit, some cheese, a hard croissant and a yogurt. Hardly the full English breakfast shown on the hotels website.
The beds were uncomfortable and the double was just two single beds pushed together and held together by a sheet. The shower was okay but I kept being squirted in the eye while showering as the head wasn’t screwed on properly.
It was also a bit concerning that the reception wasn’t even in the same building as my hotel room it was across the street.
Kyla
Kyla (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 3 日
Room not up to the standard expected
We had booked three rooms, only two of which came up to the expected standard, the third room was most disappointing to us, no kettle, no tv remote control, only one towel which had to be used to mop up the water in the wet room in order to use the bathroom facilities.
We would like a refund for the room booking.