Staffs are so professional and yet friendly. Came out to bring my buddy and I's luggages in. After the check in formalities, was walked to the room and was introduced himself personally to us, and explain about all the things this hotel has to offer. This is why I'm a Hyatt member, if the price on Expedia and Hyatt were the same, I would have booked on the Hyatt's website myself but it was $50 difference so I booked with Expedia. But overall, tend to stay with Hyatt, due to the awesome beds and amenities and friendly professional staffs.