Jean Lesage International Airport (YQB) - 15 min drive
Quebec Sainte-Foy Station - 16 min drive
Quebec, QC (XFY-Sainte-Foy Train Station) - 16 min drive
Quebec Palace Station - 17 min drive
Restaurants
Starbucks - 5 min walk
McDonald's - 11 min walk
Boston Pizza
Shaker Cuisine & Mixologie Québec - 5 min walk
ThaiZone - 5 min walk
About this property
Hotel Universel
Hotel Universel features a nightclub and puts you only steps from Laval University. Guests can visit the health club for a workout or grab a bite to eat at Boston Pizza Restaurant, which serves Italian cuisine. An indoor pool, a bar/lounge and a sauna are other highlights. Fellow travellers love the helpful staff and location.
Languages
English, French
At a glance
Hotel size
182 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
English breakfast (surcharge) on weekend mornings 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Travelling with children
Children stay for free (see details)
Local/corner shop
Working away
Business centre
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fireplace in reception
Television in common areas
Health club
An indoor pool
Nightclub
Sauna
Steam room
Banquet hall
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
Plasma television
Cable TV channels
Home comfort
Air conditioning and heating
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free long-distance and local calls
Food and drink
Fridge
More
Daily housekeeping
Special features
Dining
Boston Pizza Restaurant – This restaurant specialises in Italian cuisine.
Fees & policies
Refundable deposits
Deposit: CAD 100 per accommodation, per stay
Optional extras
English breakfast is offered for an extra charge of approximately CAD 15 to 20 for adults and CAD 15 to 20 for children
Parking
RV/bus/lorry parking is available for an extra charge
Policies
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Property Registration Number 006160, 2025-12-31
Also known as
Hotel Universel Quebec
Hotel Universel
Universel Quebec
Universel
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City
Frequently asked questions
Does Hotel Universel offer free cancellation for a full refund?
Yes, Hotel Universel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Universel?
Yes, there's an indoor pool.
Are pets allowed at Hotel Universel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Universel?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Hotel Universel?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at Hotel Universel and nearby?
Hotel Universel has a nightclub, an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hotel Universel?
Yes, Boston Pizza Restaurant offers Italian cuisine.
What's the area around Hotel Universel like?
Hotel Universel is a short 1-minute walk from Laval University and 11 minutes' walk from PEPS. Travellers love the hotel's prime location.
Hotel Universel Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
6.8/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
6/10 Good
18 December 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
10 December 2024
Très déçu spa impropre l’eau qui sortait des jets était gelée de la roche dedans également très déçu la piscine froide la chambre lit inconfortable salle de bain la porte ne fermait pas la champelure du bain brisée
dans la fenêtre du salon l’air froid entrait ainsi que. De l’air dans le climatiseur également
Nous ne retournerons pas
Jocelyne
Jocelyne, 1-night trip
Verified Hotels.com guest review
8/10 Very good
9 December 2024
Patric
Patric, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 December 2024
chambre confortable
Johanne
Johanne, 1-night trip
Verified Hotels.com guest review
4/10 Fair
7 December 2024
Mauricio
Mauricio, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
2 December 2024
très bruillant la nuit. j'Avais aussi demander des nouveaux verres et serviettes car nous restions 2 nuits et ceci n'Avaient pas été fait à notre retour hôpital. j'avais choisi ce lieu pour un retour de chirurgie de ma mère et c'était très bruillant
LUCIE
LUCIE, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
27 November 2024
Michael
Michael, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 November 2024
Samuel
Samuel, 1-night trip
Verified Hotels.com guest review
6/10 Good
19 November 2024
Julie
Julie, 2-night trip
Verified Hotels.com guest review
8/10 Very good
19 November 2024
antonio
antonio, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 November 2024
Danielle
Danielle, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
18 November 2024
PIERRE
PIERRE, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 November 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
4/10 Fair
17 November 2024
Ne pas se fier aux photos
Les photos ne reflète pas du tout l’endroit!
Yan
Yan, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 November 2024
mario
mario, 1-night trip
Verified Hotels.com guest review
6/10 Good
29 October 2024
Beau en surface mais désuet et manque d’entretien général … jacuzzi en mauvais état
Mélanie
Mélanie, 2-night trip
Verified Hotels.com guest review
8/10 Very good
28 October 2024
Samantha
Samantha, 3-night trip with friends
Verified Hotels.com guest review
2/10 Poor
21 October 2024
Eau froide et accueil froid
Très mauvais accueil
2e matin pas d’eau chaude pourtant prévenus depuis la veille qu’il n’y avait pas d’eau chaude
J’ai dû prendre une douche froide je suis tombée malade le lendemain
aucune compréhension à la réception quant à la situation pas d’excuses
C’est la dernière fois pour nous dans cet hôtel
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
18 October 2024
M
M, 2-night business trip
Verified Hotels.com guest review
2/10 Poor
12 October 2024
Nous sommes très déçue de notre expérience! Aucune expérience thermale. Le spa est froid et les sona ne sont pas fonctionnels ! Que dire de la piscine… il y avait un excrément humain, elle a été fermer
Megan
Megan, 1-night trip
Verified Hotels.com guest review
8/10 Very good
4 October 2024
Katherine
Katherine, 1-night trip
Verified Hotels.com guest review
8/10 Very good
2 October 2024
Benoit
Benoit, 1-night business trip
Verified Hotels.com guest review
6/10 Good
30 September 2024
Michael
Michael, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
28 September 2024
Alinelonguepee
Alinelonguepee, 4-night trip
Verified Hotels.com guest review
2/10 Poor
19 September 2024
concierge at desk very irrogant, malfunctions in the room, and to my surprise was under the impression of paying 152.00 canadian but was charged 213.00 which they said was expedia\